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Accounts Receivable Specialist

2 months ago

Batesville, Arkansas, United States EPITEC Full time

Position Overview:

The Collections Specialist plays a vital role in managing a designated portfolio of clients, focusing on minimizing outstanding debts and enhancing cash flow. The primary duties involve identifying overdue invoices, resolving discrepancies, and ensuring exceptional service for both internal and external stakeholders.

Core Responsibilities:

  • Prioritize daily tasks as outlined by the collections management system.
  • Engage with clients regarding overdue accounts to facilitate resolution and payment, documenting all interactions thoroughly.
  • Gain a comprehensive understanding of client profiles and their unique circumstances.
  • Relay account delinquency updates to the relevant sales teams as per established protocols.
  • Address unidentified payments linked to accounts and resolve A/R disputes within designated timelines.
  • Collaborate with the Credit Supervisor to assess credit limits and risk factors, providing recommendations as necessary.
  • Maintain accurate records of pending orders and accounts on hold.
  • Process requests for refunds or credit memos as required.
  • Evaluate dispute documentation from clients and assign them to the appropriate internal personnel.
  • Document notes in the collections system, ensuring clarity for the assigned team member.
  • Communicate with clients regarding unresolved disputes, gather necessary documentation, and direct them to the correct internal contacts.
  • Coordinate with internal teams to resolve disputes that require timely attention.
  • Collaborate with various departments (Pricing, Customer Service, Marketing, Sales) to gather information and assist in payment processes.
  • Manage the collections email inbox, ensuring proper routing of inquiries.
  • Identify recurring issues and communicate them to relevant parties for root cause analysis.
  • Develop a strong understanding of the customer base and the organizational structure of the company.
  • Contribute to training initiatives and process enhancement efforts.
  • Participate in performance evaluations.
  • Meet objectives related to overdue accounts and Days Sales Outstanding (DSO).
  • Escalate challenging accounts to the collections supervisor with detailed explanations and requests for assistance.

Required Skills:

  • Exceptional communication skills, both verbal and written, with a strong ability to influence and negotiate.
  • Strong problem-solving capabilities and customer service orientation.
  • Comprehensive understanding of accounts receivable and collections processes.
  • Highly organized with excellent follow-up, documentation, and multitasking abilities.
  • Results-oriented with a proactive attitude.
  • Ability to manage high-pressure situations and adhere to strict deadlines.
  • Open to new ideas and innovative approaches to task completion.
  • Ability to thrive in a collaborative team environment.

Experience Requirements:

  • Bachelor's degree, Associate's degree, GED, or equivalent professional experience.
  • A minimum of two years of successful experience in commercial collections.
  • Familiarity with JDE and GetPaid systems is preferred.
  • Proficient in Microsoft Office Suite.
  • Experience in enhancing collections processes.