Front Desk Representative
3 weeks ago
As a Front Desk Agent with Pyramid Global Hospitality, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience. You will be knowledgeable about resort operations and be able to inform guests about our amenities and services.
Key Responsibilities
- Provide friendly and courteous service to guests, answering their inquiries and directing them to the appropriate locations.
- Maintain knowledge about functions going on inside the hotel and information that may need to be passed along to guests.
- Enter messages and wake-up calls onto guest accounts and accurately answer reservation calls.
- Adjust errors and correct discrepancies on guest accounts and take actions to handle a complaint or concern of a guest.
- Follow safety procedures to ensure a safe working environment and carry out the policies and procedures of Stonewall Resort and Benchmark Hospitality International.
- Assess and offer creative suggestions and recommendations to all guest requests.
- Maintain accuracy of bank by daily computations and understand completely all functions and responsibilities of daily bank counts and bank drops.
- Maintain all standards as outlined in employee handbook, uniform and grooming standards.
- Know property layout and directs guests by utilizing daily event sheets, meeting plans and CEOs, or other documents of reference materials.
- Review and understand daily event sheets, meeting plans, and CEOs in order to properly and knowledgeably respond to any guest or co-worker requests, questions, or concerns.
- Obtain comment cards for 30% of the daily departures and arrange luggage, valet, & shuttle assistance in Guest Service Agents' absence.
Requirements
- Previous customer service experience preferred.
- Good written and verbal communication skills, customer service skills, and attention to detail.
- Typing and computer skills necessary.
- Supervisory background helpful.
- Strong organizational and information gathering skills and techniques.
- Outgoing personality & professional demeanor.
- Drive and need to work and succeed.
About Us
Pyramid Global Hospitality is a company that values its employees, dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, we offer a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide.
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