Reservations Coordinator
3 weeks ago
The Reservation Agent will be responsible for ensuring that all work has been completed and input accurately. This role requires a professional and polished approach to managing incoming reservation calls, confirming reservations, and up-selling. The ideal candidate will have excellent verbal and written communication skills, a pleasant speaking voice, and the ability to type 30 words per minute accurately. Previous reservations/PBX experience is desired.
Key Responsibilities
• Perform all duties in a professional manner and in accordance with company policies.
• Flexibility to work a varied schedule due to business levels and industry demand.
• Follow all safety procedures to ensure a safe working environment.
• Maintain uniform and grooming standards as outlined in employee handbook and departmental training.
• Professionally manage all incoming reservation calls with efficiency and professionalism, confirming reservations, up-selling, and answering questions on rates, resort facilities, services, and special promotions.
• Coordinate information with sales staff and conference services staff as well as all other departments.
• Responsible for accurately confirming reservations and accurately managing in PMS.
• Ability to up-sell, cross-sell, and promote the resort.
• Answer inquiries of room rates, outlets, area location, room type, and availability.
• Interact with Group Coordinator on bookings.
• Provide professional and polished customer service.
• Thorough and efficient record keeping.
• Post advanced deposits and keep accurate records of deposits. Complete shift reports when necessary.
• Handle all guests' special requests in a professional manner.
• Will be cross-trained and assist as needed in PBX and the Front Desk.
• Activate 'manual system' in the event of system downtime.
• Keep daily call sheets.
• Answer Stonewall Info's on a daily basis. Be professional and use correct format.
• Provide assistance in other job classifications as determined necessary by immediate superior.
Requirements
• High School graduate or equivalent.
• Pleasant speaking voice, excellent verbal and written communication skills.
• Ability to type 30 words per minute accurately.
• Previous reservations/PBX experience desired.
About Us
Pyramid Global Hospitality is a company that values its employees, dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. We are committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
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