Clinical Care Specialist Lead

3 days ago


Glendale, Arizona, United States NextCare Full time
Job Description

NextCare Urgent Care is seeking a highly skilled and experienced Clinical Care Specialist Lead to join our team in Glendale, Arizona. As a Clinical Care Specialist Lead, you will be responsible for leading a team of Clinic Care Specialists in our urgent care clinics, providing exceptional patient care and ensuring the highest standards of clinical best practices.

Key Responsibilities:

  • Lead a team of Clinic Care Specialists in our urgent care clinics
  • Train new staff and serve as a point person for procedural questions related to back office duties
  • Monitor and track clinic staff performance, ensuring all back office job functions are initiated and completed
  • Work closely with the Clinical Manager to maintain clinical best practices and integrity
  • Troubleshoot patient complaints, equipment failures, and systematic problems stemming from the back office

Requirements:

  • Minimum of high school diploma or equivalent
  • Completion of an Approved Medical Assistant Training Program
  • Current healthcare professional level CPR certification issued by American Heart Association, American Red Cross, American Safety Health Institute, or National Safety Council

Preferred Qualifications:

  • Three recent years of previous back office experience in a medical office, urgent care, or emergency department
  • Supervision of medical staff
  • Strong Interpersonal Communication Skills

Benefits:

  • Medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft, and paid time off benefits
  • 401(k) Plan benefits
  • Shift differential benefits for select positions

Equal Opportunity Statement:

NextCare Urgent Care is an Equal Opportunity Employer.



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