Care Specialist

1 day ago

Glendale, Arizona, United States Upward Health Full time
About Upward Health

Upward Health is a leading provider of in-home, multidisciplinary medical care. Our team of healthcare professionals delivers 24/7 whole-person care, addressing physical, behavioral, and social health needs. We are committed to improving the lives of our patients and are seeking a dedicated Care Specialist to join our team.

Job Summary

The Care Specialist will work in patients' homes and communities, delivering chronic care management to high-complexity patients. This role requires strong critical thinking skills, self-motivation, and the ability to work independently in an unstructured environment. The ideal candidate will possess excellent communication and interpersonal skills, with the ability to explain complex medical information to patients and their families.

Key Responsibilities
  • Conduct direct outreach to patients via phone, in-person, and other strategies to enroll them in our program and collect key data about their needs.
  • Meet patients in their homes or communities to conduct needs assessments, set health goals, and facilitate in-home provider appointments.
  • Support patients in meeting their healthcare goals, working within an interdisciplinary team to meet market and organizational goals.
  • Analyze patient data to determine patient needs or treatment goals, and assess physical conditions to aid in diagnosis and treatment.
  • Explain technical medical information to educate patients and their families, and cultivate relationships with primary care providers to ensure seamless care coordination.
Requirements
  • At least 2 years of relevant work experience as a Community Health Worker, Peer Support Specialist, Medical Assistant, or similar role.
  • High school graduate or GED required, with a valid driver's license and auto liability insurance.
  • Reliable transportation and the ability to travel within your assigned territory or other as needed to support patient needs and training requirements.
  • Experience in Chronic Care Management models or working with chronically ill/elderly patients is preferred.
  • Long-time resident of the community with good knowledge of local resources is a plus.
What We Offer

Upward Health is proud to be an equal opportunity/affirmative action employer, committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

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