Automotive Service Representative
1 day ago
We are seeking a skilled Service Writer to join our team at Midas. As a Service Writer, you will be the central point-of-contact for all automotive service and repair matters. Your responsibility will be to listen and thoroughly understand customer problems, arrange for an appropriate service/repair solution, and set/manage delivery expectations on the part of the customer and technician(s) alike.
Key Responsibilities:
- Greet customers with a smile and a helpful attitude
- Carefully listen to the customer with regard to request or issue
- Promptly arrange for vehicle service or repair action
- Develop a repair estimate based upon the technician's diagnosis
- Monitor service/repair action and inform customer of progress
- Generate invoices and handle payment transactions (cash, point-of-sale, or electronic payment media)
- Perform customer follow-up courtesy call to ensure delivery met expectations
- Perform marketing activities such as networking, calling upon businesses for fleet servicing, and promotions to existing and new clientele
- Assist shop management in maintaining appropriate inventory levels, including the purchase of parts and materials
Requirements:
- High school diploma/GED (advanced education desired)
- Exceptional customer service skills
- Exceptional listener and communicator (written and verbal)
- Point-of-sale and electronic payment media skills desired
- Sales experience desired
- Highly collaborative nature
- Current and unrestricted driver's license
- Able to operate a standard transmission
- Impressive work ethic
- Strong math skills
- Automotive technical knowledge a plus
Compensation: $20.00 to $22.00 per hour, plus bonus
We offer comprehensive training to the right individual, and a strong desire to learn and grow with our business is essential. If you have exceptional people skills, are a problem-solver by nature, and have a high school diploma/GED, we encourage you to apply for this exciting opportunity.
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