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Overnight Hotel Auditor
2 months ago
Hotel Equities is in search of a dedicated Overnight Hotel Auditor for our esteemed establishment, Courtyard Chesapeake Greenbrier. The successful candidate will play a vital role in delivering outstanding service to our guests during the night shift.
Key Responsibilities:
- Facilitate the check-in and check-out process for guests, ensuring all required identification is obtained.
- Respond to phone inquiries and assist guests with their needs.
- Enhance hotel revenue through effective upselling of available rooms.
- Document guest preferences and address any concerns or issues raised by guests.
- Accurately process financial transactions, including cash and credit card payments.
- Manage guest reservations, including modifications and cancellations.
- Comply with hotel safety regulations and promptly report any incidents to management.
- Collaborate with various departments to maintain a high standard of service.
Qualifications:
- High School diploma or equivalent qualification.
- Familiarity with hotel operations and standards.
- Capability to stand for long durations and lift weights up to 50 pounds.
- Excellent communication and customer service abilities.
- Basic proficiency in computer usage and mathematical skills.
- Availability for a flexible work schedule.
What We Offer:
- Attractive salary and comprehensive benefits package.
- Opportunities for professional development and advancement.
- Employee discounts on room rates and other perks.
- 401(k) plan and additional financial benefits.
- Flexible scheduling options and parental leave benefits.