Spa Attendant

6 days ago


Charlotte, North Carolina, United States Marriott Full time
Job Summary

Provide exceptional guest service and create memorable experiences for spa guests at The Ritz-Carlton. As a Spa Attendant, you will be responsible for ensuring the highest level of service and quality in all aspects of spa operations.

Key Responsibilities
  • Provide general spa orientation to guests upon arrival, including the location and use of locker rooms, lounge areas, and hospitality stations.
  • Offer guests amenities such as water, juice, or heated neck pillows.
  • Answer questions about general property information and amenities.
  • Escort guests to and from treatment rooms.
  • Check computer for updates and changes to schedule regularly throughout the day.
  • Maintain cleanliness of workstation, treatment rooms, spa/salon locker room, and lounge areas.
  • Dispose of trash and dirty linens in the proper area.
  • Secure supplies and equipment at the end of each shift.
  • Stock towels, linens, supplies, and amenities in the locker room, lounge areas, and hospitality stations.
  • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; protect company assets.
  • Anticipate and address guests' service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
Requirements
  • High school diploma or equivalent required.
  • No related work experience required.
  • No supervisory experience required.
  • No license or certification required.

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