Insurance Customer Advocate

4 weeks ago


Lafayette, Indiana, United States United Farm Family Mutual Insurance Company Full time
About the Role

We are seeking a highly skilled Insurance Customer Advocate to join our team at United Farm Family Mutual Insurance Company. This is a full-time position that offers a competitive salary of $45,000 - $60,000 per year, depending on experience.

Job Responsibilities
  • Provide exceptional customer service by interacting with customers, answering their questions, and resolving their concerns.
  • Work closely with agents to provide sales and marketing support, as well as assist with office operations such as scheduling appointments, quoting insurance, and answering calls.
  • Determine the best method to resolve problems to ensure customer satisfaction and adherence to company policies.
  • Coordinate problem resolution with appropriate departments.
Requirements for Success
  • A high school diploma or equivalent is required.
  • Ability to obtain a Property and Casualty insurance license within the first two years of employment.
  • Previous experience in insurance and/or claims handling is beneficial.
  • Strong communication skills and attention to detail are essential.


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