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Department Coordinator

2 months ago

Olathe, Kansas, United States D.H. Pace Company, Inc. Full time

{"h1": "Job Title: Department Coordinator", "p": "We are seeking a Department Coordinator to join our team at D.H. Pace Company, Inc. in Olathe, KS. This role will involve coordinating field employees and ensuring our services meet or exceed customer satisfaction. If you have experience in dispatching or scheduling, this could be the perfect opportunity for you.", "ul": [{"li": "Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing."}, {"li": "Ensuring technicians' schedules are cleared of completed job tickets and that open job tickets are in correct technicians' schedules for materials ordered, billing and voided tickets."}, {"li": "Running, reviewing and managing department reports to ensure the department is meeting customer expectations and commitments."}, {"li": "Assisting with billing paperwork and meeting customer billing document requirements."}, {"li": "Creating and maintaining service tickets to ensure service dates are met."}, {"li": "Working with the estimating team to provide service quotes when required."}, {"li": "Providing assistance to field techs with technical/mechanical troubleshooting/problem solving."}, {"li": "Providing accurate work orders and picking lists to the warehouse for inventory pulling."}, {"li": "Other responsibilities as assigned."}], "h2": "Qualifications", "ul": [{"li": "Experience using Microsoft Office Suite"}, {"li": "Experience in a dispatch or other high volume administration field is a plus."}, {"li": "Excellent communication skills and a focus on customer service."}, {"li": "Good time management skills, be organized and have the ability to multi-task."}, {"li": "Represent the company in a professional manner"}], "h2": "Why D.H. Pace Company, Inc.?", "p": "D.H. Pace Company, Inc. is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion. Our benefit offerings include: medical, dental, and vision options, paid time off plan, paid holidays, floating holidays, competitive compensation, 401k retirement plan, company paid life insurance, short-term disability, and long-term disability."}