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Associate Manager

2 months ago

Lahaina, Hawaii, United States Lilly Pulitzer Full time

About the Position

The Associate Manager is a key member of the Lilly Pulitzer retail team, responsible for assisting with the daily operation of the store. This includes sales, client experience, scheduling, and safeguarding the assets of the store.

Key Responsibilities

  • Delivering Results
    • Focus on achieving and exceeding daily sales goals using key performance indicators (KPIs).
    • Utilize company training tools and digital platforms to drive sales.
    • Provide feedback to the Store Manager to help support the creation of clear action plans that optimize financial results.
  • Client Experience and Store Culture
    • Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
    • Understand and embody the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
    • Ensure the Lilly Pulitzer selling culture and client experience.
    • Positively resolve client-related issues as they arise by achieving a resolution or escalating to the Store Manager, when necessary.
  • Leadership
    • Oversee assigned division of responsibility and be accountable for results.
    • Communicate company emails, initiatives, and announcements to the store team.
  • Talent and Team Development
    • Provide in-the-moment coaching with clear, concise, and actionable feedback.
    • Ensure associates participate in team selling and work toward an exceptional client experience.
  • Operational Excellence
    • Maintain accuracy in cash transaction management according to operating procedures.
    • Maintain Lilly Pulitzer's visual and operational standards as set by the Visual and Retail Operations teams.
    • Safeguard the assets of the store.

Qualifications

  • A minimum of 2 years' experience, preferably in the fashion or retail industry.
  • Strong supervisory, communication, and customer service skills.
  • Excellent written and verbal communication skills.
  • Excellent problem-solving and decision-making skills.
  • Ability to multi-task in a fast-paced environment.
  • Proficient in Microsoft and Apple technology.
  • Prior knowledge of XStore and Tulip a plus.
  • Ability to be on your feet and maneuver around the store during shift hours.
  • Must be able to lift up to 20 pounds.

Additional Information

  • This position is classified as full-time, non-exempt, hourly.
  • This position is eligible for overtime and standard company benefits.
  • This position is based in-store at our Lilly Pulitzer retail location.
  • Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.
  • This position will adhere to the Company Retail Holiday time off policy.
  • This position requires collaboration with other individuals in alignment with our Core Values and Core Leadership Qualities.
  • This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
  • This position is reviewed annually.