Facilities Operations Manager

4 weeks ago


Towson, United States Eagle Rock Properties Llc Full time
About the Role

The Maintenance Manager is a key member of our team at Eagle Rock Properties, LLC, responsible for ensuring the exceptional maintenance and upkeep of our apartment communities. As a seasoned professional with a passion for delivering top-notch service, you will be the driving force behind our facilities operations, providing guidance and training to our maintenance team to ensure seamless execution of maintenance activities.

Key Responsibilities
  • Provide exceptional customer service to our residents, responding promptly to their needs and concerns.
  • Direct, schedule, and perform maintenance activities, ensuring timely completion and adherence to quality standards.
  • Supervise, train, and mentor the maintenance team, fostering a culture of excellence and continuous improvement.
  • Communicate assignments to the maintenance team, monitor workload, and ensure completion of tasks.
  • Inspect units, manage the apartment make-ready process, and review, prioritize, and complete service requests.
  • Ensure proper documentation of service requests, preventative maintenance, and make-ready status in property management software.
  • Assist with grounds keeping, pool maintenance, housekeeping, distribution of notices, and other tasks as needed.
Requirements
  • 3 years of Multi-Family Property Management experience.
  • Supervisory experience.
  • Availability to work a flexible schedule, including weekends.
  • Rotating on-call responsibility for after-hours emergencies.
  • Demonstrated Computer Proficiency and knowledge of Microsoft Office Suite and property management software.
  • Proven track record of success in a performance-driven environment.

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