Business Analyst

3 days ago


Dearborn, Michigan, United States Saxon Global Full time

Job Summary:

The Technical Business Analyst will be responsible for overall solution delivery and development of Enhanced Dealer Dashboard projects, while adhering to quality, and timely delivery of projects, working in the role of a Technical Business Analyst.

This role also ensures that all project artifacts meet and comply with project guidelines and standards. This individual will coordinate and facilitate SCRUM sessions.

Key Responsibilities:

  • Define and document business and technical requirements
  • Develops and maintains relevant system and process documentation for existing and proposed processes.
  • Facilitate EPIC grooming sessions including defining detailed descriptions, use cases, identifying risks and benefits of the requirement.
  • Review and analyze data in support of existing and new initiatives.
  • Proactively work with TCOE to define test cases that align with the use cases
  • Collaborates with Testing/QA team in the execution of User Acceptance
  • Increased sense of urgency to Production problems and resolution.
  • Conduct/Facilitate RCA(Root Cause Analysis) after successful completion of Ford Drect's IA(Incident Advisory) process.
  • Collaborates with Testing/QA team in the execution of User Acceptance

Additional Responsibilities:

  • Facilitate daily support triage meetings and other regular meetings as required
  • Participate in documentation of support processes and methods
  • Lead daily standup calls with offshore team to provide status updates and hand-off instructions
  • Maintain current set of FordDirect's existing data pipelines documentation
  • Solid analytical capability is a critical success factor


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