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Tech Specialist 2

2 months ago

Atlanta, Georgia, United States M.C. Dean Full time

Job Summary

M.C. Dean is seeking a highly skilled Tech Specialist 2 to join our team. As a Tech Specialist 2, you will be responsible for analyzing system performance, providing support to the system administration and engineering team, and troubleshooting systems and operating systems.

Key Responsibilities

  • Analyze system performance and recommend improvements to ensure optimal system functionality.
  • Provide technical support to the system administration and engineering team to resolve system-related issues.
  • Utilize advanced knowledge of networking principles and system administration skills to troubleshoot systems and operating systems.
  • Communicate effectively with customers, manufacturers, vendors, and system administrators to resolve system-related issues.
  • Train system users and other system support personnel on system operation and maintenance.
  • Analyze and modify preventive maintenance checklists for system changes to ensure system reliability.
  • Troubleshoot system performance issues and implement corrective actions to ensure system uptime.
  • Organize and prepare detailed documentation of system performance, including service request records and analysis.
  • Perform desktop hardware and operating system setup, imaging software loading, and antivirus updates to ensure system security.
  • Conduct in-depth research and evaluate the research of Technical Specialists to evaluate existing and future systems.
  • Provide on-site system support post-deployment to ensure system functionality.
  • Read and interpret engineering drawings to ensure system design accuracy.
  • Understand SOP and SOW documentation to ensure system compliance.
  • Ensure test lab equipment is maintained to ensure system testing accuracy.
  • Interface with the engineering team to ensure design efficiency.
  • Interface with internal and external customers to demonstrate excellent oral and written communication skills.
  • Conduct research and development of entire systems and analyze all interoperability and constructability scenarios.
  • Read blueprints, schematics, and statements of work (SOW) to ensure system design accuracy.
  • Coordinate with field personnel and/or engineering team to discuss any potential installation issues.
  • Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site.
  • Conduct research and development on new system manufacturers, intrusion detection, and closed-circuit television systems.
  • Perform all duties with minimal direct supervision.

Requirements

  • Requires 8+ years of experience with installation, troubleshooting, and/or testing of electronic security systems with a high school diploma or GED.
  • Or Associates with 6+ years of experience.
  • Requires substantial travel to project sites as required by customer and program manager to meet project deliverables.
  • Proficient with Microsoft Project or equivalent scheduling tools.

Qualifications/Preferred Experience

  • Working knowledge and/or certification with electronic security systems and applications like CCURE (Software House), Genetec, Lenel, Milestone, HID, Axis, 2N, Geutebruck, and/or other.
  • Working knowledge and/or certification for general-purpose operating systems and virtualization platforms (Windows, Windows Server, Linux, VMware, CentOS, Docker, Kubernetes, etc.).
  • Familiarity with physical security designs, standard operation procedures, and security operations.
  • Working knowledge and/or certification with communications and network protocols and services including TCP/IP, RS232, RS485, networking knowledge (TCP, UDP, RTP, RTSP, and others).
  • Certification in Lenel OnGuard and Bosch Video Management System preferred.
  • Access Control certification CCURE 9000 Access Control System, Lenel, or others.
  • Certification in DVTel/Flir Digital Video Systems, Genetec, Milestone VMS, Axis, or others.
  • Experience and knowledge of networks, network equipment, and administration.
  • Experience and knowledge of virtualization and cloud environments.
  • CCNA, CompTIA A+, CompTIA Network+ certifications or similar.
  • Experience and skills in electronic security systems, databases, networking, and troubleshooting.
  • Demonstrated background working with multidisciplinary teams.
  • Demonstrated time management and organization skills to meet deadlines and quality objectives.
  • Strong oral, written, and presentation skills.
  • Possess excellent organizational and file management skills and the ability to plan and execute administrative work with little supervision.

Abilities

  • Exposure to computer screens for an extended period of time.
  • Sitting for extended periods of time.
  • Reach by extending hands or arms in any direction.
  • Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
  • Listen to and understand information and ideas presented through spoken words and sentences.
  • Communicate information and ideas in speaking so others will understand.
  • Read and understand information and ideas presented in writing.
  • Apply general rules to specific problems to produce answers that make sense.
  • Identify and understand the speech of another person.

Applicants for this position may be required to obtain or provide proof of flu shots or of other vaccinations depending on customer requirements and nature of the position or demonstrate a valid basis for exception.

Equal Employment Opportunity

M.C. Dean is an equal employment opportunity employer and welcomes applications from diverse candidates.