Airport Operations Leader
4 weeks ago
At Porter Airlines, we're elevating the experience of economy air travel for every passenger. As a Station Supervisor, you'll play a critical role in ensuring our customers receive exceptional service and a seamless travel experience.
Key Responsibilities:- Leadership and Oversight: Provide guidance and support to the station team, ensuring they have the necessary resources and training to excel in their roles.
- Turn Execution: Collaborate with the ground handling team to ensure a safe, on-time, and positive customer experience during aircraft turns.
- Customer Service: Observe and direct customer interactions at check-in counters, departure gates, and arrivals/baggage areas to ensure service aligns with Porter's standards and values.
- Team Member Engagement: Foster a positive and inclusive work environment, promoting healthy team member engagement levels and modeling behaviors consistent with Porter's values.
- Safety and Compliance: Ensure the safe operation of the station, monitoring and enforcing compliance with safety protocols and regulatory standards.
- 5 years of airline experience in customer service or ramp operations, with the ability to learn the other area within three months.
- 2 years of leadership experience.
- Able to obtain and hold all required security clearances, airport passes, and customs clearances.
- College diploma or equivalent experience.
- Strong leadership and communication skills, with the ability to effectively plan and manage resources.
Porter Airlines is an Official 4 Star Airline in the World Airline Star Rating. If you're passionate about delivering exceptional customer service and leading a high-performing team, we encourage you to apply for this exciting opportunity.
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