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Senior Registration Associate

2 months ago

Troy, New York, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and experienced Senior Registration Associate to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for coordinating front-end functions to ensure the efficient and service-oriented operation of our medical practice.

Key Responsibilities
  • Perform and coordinate scheduling and registration, check-in, check-out, charge entry/claims, and end-of-day processes.
  • Manage daily staffing needs in coordination with office and float pool managers.
  • Serve as a mentor and role model to all colleagues.
  • Schedule patient appointments to maximize patient access.
  • Handle all incoming calls and direct them appropriately.
  • Register patients, obtain necessary consent forms, and patient demographic data.
  • Collect co-pay at check-in/or check-out when applicable.
  • Document monies collected and generate patient receipts.
  • Act as liaison between patients and clinical staff, monitoring for delays and informing patients.
  • Schedule all follow-up appointments at check-out, including ancillary and/or diagnostic tests.
  • Obtain pre-authorizations for diagnostic testing for specialist office visits as assigned.
  • Obtain referrals for specialist office visits.
  • Consistently and accurately pass charges in accordance with office policies and procedures.
Requirements
  • Strong leadership skills required.
  • Associate's degree preferred, High School Diploma/Equivalent Required.
  • Demonstrated proficiency with Microsoft Office product and other computer applications.
  • Demonstrated experience with delivering successful customer service.
  • Demonstrated experience with handling multiple priorities in a deadline-driven environment.
  • Managing difficult customers respectfully and without confrontation.
  • Previous medical office experience preferred.
  • Ability to lift 25 lbs.
What We Offer

We offer a competitive salary range of $18.50-$23.90, based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location.

We are committed to diversity and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.