Supervisor of Critical Operations
4 weeks ago
The Supervisor of Critical Operations is responsible for the supervision, tactical execution, installation, repair, and maintenance of electrical, mechanical, FLS, plumbing/piping equipment, machinery, and controls located in the interior and exterior of the building.
Key Responsibilities- Coordinate and integrate all aspects of electrical, mechanical, and plumbing maintenance of all natures.
- Plan for the capital equipment replacement and new construction with direct responsibility for the tactical deployment of the Critical Operations Team.
- Assist customers on the Data Center floor with their requests, assist with customer installs, and other customer-related projects.
- Develop, on-the-job training, coaching, mentoring, and assisting with staffing job assignments.
- Establish, implement, and maintain facility policies, procedures, and organizational structure within the boundaries established by the management team and corporate policy.
- Develop emergency response planning, response management, and reporting of incident and emergency situations for all electrical, mechanical, associated controls, and plumbing systems.
- Lead, organize, maintain, monitor, and perform preventive maintenance on all equipment including refrigeration, heat exchanger, HVAC, electrical, emergency backup systems, and hot water systems.
- Oversee work orders for preventative and corrective maintenance on critical systems and building physical structure.
- Facilitate Data Center space and cable plant design, implementation, and maintenance.
- Ensure all incidents and work orders are complete, updated, and resolved in a timely manner.
- Lead the response to emergency situations (fire, evacuation, equipment failure, etc.) and customer concerns.
- Review and provide inputs in the preparation of and implementation of an effective operating budget.
- Confer with subject matter experts (SME'S) to find resolution to operational problems, develop and authorize operational procedures, and approve all major estimates.
- Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
- Supervise the team to have a clean, organized, and safe workplace.
- Provide updates and reporting to the Critical Operations Manager and Site Director.
- Stand-in for the Critical Operations Manager as needed.
- Supervise, train, develop, mentor, and coach Critical Operations Technicians.
- Have direct reports and establish performance goals, monitor progress, and lead in ways to enhance their professional development and success of their team.
- Ensure all Customer Requests are completed and resolved in a timely manner.
- Four or more years of workplace or relevant industry experience.
- Previous direct or indirect people leadership experience.
- Preferred Qualifications: Six or more years of workplace or relevant industry experience, previous people leadership experience in a data center environment.
- Excellent people skills with the ability to interface with all levels of the organization.
- Exceptional customer service.
- Ability to analyze the operation of various systems, determine the cause of any problems/malfunctions, and take corrective action as required.
- Ability to manage complex situations during off-management hours - single point of contact.
- Strong written, verbal, and people skills.
- Ability to function in a team environment.
- The ability to acquire and apply job-related knowledge within set guidelines and expectations.
This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.
This role may be bonus eligible.
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