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Hotel Operations Supervisor
2 months ago
Position Overview:
This role will be guided and overseen by a Department Head or General Manager.
The main duties for this position will concentrate on standard operational activities and overseeing staff in their operational roles.
Additional responsibilities may be assigned as needed by the business and/or for career development.Ensure guest satisfaction and the smooth functioning of the hotel by managing back-of-house operational departments in the absence of the General Manager and/or the Manager on Duty.
This individual may assist the General Manager by consistently focusing on enhancing hotel profitability through revenue generation, cost management, guest satisfaction, and staff development.
Exempt associates are expected to work as much of each workday as is necessary to fulfill their job responsibilities.The Hotel Operations Supervisor may support various areas at the property including:
Housekeeping, Engineering/Maintenance, Food & Beverage, PBX, Bell staff, Front Office, and Banquets.
Exempt managers must regularly and customarily direct the work of at least 3 full-time associates or their equivalents.
Primary duties must consist of administrative, executive, or professional tasks more than 50 percent of the time, and job responsibilities must also involve the use of discretion and independent judgment more than 50 percent of the time.
Key Responsibilities:
Qualifications:
Minimum of 3 years of progressive experience in a Rooms or Food & Beverage department within a hotel; or a 4-year college degree and at least 1 to 2 years' experience in a Rooms or Food & Beverage department at a hotel; or a 2-year college degree and at least 2 years of experience in a Rooms or Food & Beverage department at a hotel.
Proficiency in Windows Operating Systems is required.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Must perform well in stressful, high-pressure situations.
Maintain composure and objectivity under pressure.
Effectively handle workplace problems, including anticipating, preventing, identifying, and resolving issues as necessary.
Ability to assimilate complex information and data from various sources and adjust or modify to meet specific needs.
Effective listening, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Ability to work with and understand financial information and data, along with basic arithmetic functions.
Clear communication of information and ideas is essential.
Responsibilities:
Approach all interactions with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
Maintain regular attendance in compliance with company standards as required by scheduling, which will vary according to the needs of the hotel.
Ensure adherence to company standards and regulations to promote safe and efficient hotel operations.
Comply with certification requirements as applicable for the position, including: Food Handlers, Alcohol Awareness, CPR & First Aid.
As applicable to the hotel, ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Engineering and Housekeeping departments.
Collaborate with Department Heads to gain a comprehensive understanding of each position and its impact on hotel operations.
Foster an environment where employees are empowered to make decisions that ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
As applicable to the hotel, assist the General Manager with the creation of financial reports as required by the Corporate Office.
Participate in required Manager on Duty coverage as scheduled.
Ensure that training in service standards is occurring in each department using effective training steps.
As needed, assist the General Manager in recruiting, hiring, and training for Guest Services based on occupancy levels.
Participate in weekly meetings with Front Desk to address oversell settings and respond accordingly.
Help create a positive, team-oriented environment that focuses on the guest through employee development and motivation.
Assist the Department Head or General Manager in maintaining compliance with Preventative Maintenance and Deep Cleaning Programs through daily and/or weekly inspections of rooms with the Housekeeping Manager and Property Engineer.
Ensure that employees are consistently attentive, friendly, courteous, and efficient in their interactions with guests, management, and other employees.
Promote a professional working relationship and open lines of communication with managers, employees, and other departments.
Ensure that all employees receive fair and equitable treatment according to company Standard Operating Procedures.
Complete required corporate training modules and become certified to train others as necessary.
Generally, a promotional opportunity will require relocation to another property.
Be present in public areas during peak times to greet guests and offer assistance as needed.
Maintain procedures for handling the hotel safe, particularly regarding security.
Attend all scheduled meetings that occur on the property when you are on duty.
Property Overview:
Located conveniently off Interstate 84, the property features full kitchenettes in units. Guests can enjoy a seasonal outdoor pool and hot tub, with complimentary WiFi available throughout the hotel.
All air-conditioned rooms at the property include separate living areas, furnished with a dining area and work desk. The kitchen is equipped with a refrigerator, microwave, and coffee-making facilities.
The property features a sports facility complete with a tennis court and a well-equipped gym.
Company Overview:
As a leader in third-party hotel management, our expanding portfolio includes over 1,550 hotels across all 50 states and 22 countries, ranging from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels.
Our associates worldwide are dedicated to serving our guests and achieving exceptional results, thriving in a culture where everyone is inspired to excel.
Join a world of opportunity with the company.Benefits:
After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
Now offering Daily Pay - Ask your Recruiter for more details
Medical, Dental, and Vision Coverage
Short-Term and Long-Term Disability Income
Term Life and AD&D Insurance
Paid Time Off
Employee Assistance Program
401k Retirement Plan
Compensation Min:
USD $35,568.00/Yr.
Compensation Mid:
USD $69,946.50/Yr.
Compensation Max:
USD $83,935.80/Yr.
