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Solution Implementation Specialist

1 month ago

Farmers Branch, Texas, United States SEMNOX SOLUTIONS LLC Full time
Job Title: Solution Implementation Specialist

At Semnox Solutions LLC, we are seeking a highly skilled and experienced Solution Implementation Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring the successful deployment of our solutions to our customers.

Key Responsibilities:

  • Collaborate with the sales team to deliver customer presentations and help customers select the correct solution.
  • Determine and document the technical requirements to meet client goals and serve as a liaison between the sales team and product development teams.
  • Respond to customer requests for information and proposals.
  • Coordinate the transition between pre-sales and implementation phases.
  • Onboard customers by preparing and managing the implementation plan, following company guidelines.
  • Initiate procurement-related activities with internal and external procurement teams.
  • Work with customers to review business processes and create business process documents and process mapping documents.
  • Schedule and manage weekly implementation calls with customers and publish weekly status reports.
  • Coordinate with installation teams to plan travel for installation, if necessary.
  • Conduct an overall validation of the solution scope and manage the transition through go-live.
  • Prepare training plans and execute onsite and remote training.
  • Travel to customer sites for implementation and onsite go-live assistance.
  • Set up transition sessions to support customers, introduce them to the solution, and initiate handovers.
  • Review installations with customers and obtain sign-off for go-live, followed by formal feedback from customers.
  • Participate in the resolution of support incidents escalated by the support team.
  • Act as the primary point of contact, maintaining customer relationships and working towards customer success through the use of Semnox solutions and services.
  • Schedule and manage periodic meetings with customers, according to company guidelines.
  • Manage critical issues through resolution and follow-up, in collaboration with internal teams.

Requirements:

  • High school diploma, associate degree, or higher.
  • Minimum 1-2 years of experience in a professional business environment, performing a similar role.
  • Adequate knowledge of electronics and basic network knowledge, with router and access point configuration knowledge.
  • Proficient in technology, especially Microsoft Office applications.
  • High attention to detail, strong analytical and organizational skills.
  • Proactive qualities, with a willingness to learn.
  • Ability to work well under pressure and with minimal supervision.
  • Experience working in venue management systems providers, cashless system providers, family entertainment (FEC), amusement and theme parks, a plus.
  • Team player, willing to help and support other employees and departments.

Working Conditions:

  • Candidates will be required to pass a background check and drug screening.
  • Must be able to work long hours seated and in front of a computer.
  • Valid US driver's license, valid passport (travel to national and international locations as needed).
  • Willing to work flexible hours, including weekends and evenings, based on customer demand.
  • Willing to travel to customer locations as necessary.
  • Candidate will be required to work out of the Dallas, US office.
  • Fluent in written and spoken Spanish and English languages.

Benefits:

  • Medical, dental, and vision insurance.
  • 401K plan.