Insurance Customer Service Representative

2 weeks ago


Gladstone, Missouri, United States Chung Insurance Agency Inc. Full time
Customer Relations Representative

Chung Insurance Agency Inc. is seeking a motivated and customer-focused professional to join our team as a Customer Relations Representative. In this role, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and helping our business grow through value-based conversations.

Key Responsibilities:
  • Establish and maintain customer relationships through regular communication and follow-up.
  • Provide prompt, accurate, and friendly customer service, addressing inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Maintain a strong work ethic and commitment to success, ensuring excellent customer service and contributing to the growth and success of our agency.
Benefits:
  • Competitive hourly pay and commission/bonus structure.
  • 401K and health benefits.
  • Paid time off (vacation and personal/sick days).
  • Growth potential and opportunities for advancement within our agency.
  • Valuable experience and skills development.
Requirements:
  • Excellent interpersonal and communication skills, both written and verbal.
  • Enthusiasm for the role of insurance and financial products in helping people manage risks and achieve their goals.
  • People-oriented and self-motivated individual with a strong work ethic.
  • Ability to multitask, prioritize tasks, and effectively relate to customers.
  • Bilingual or multilingual skills, with a preference for Spanish or Korean.
  • Property and Casualty license, with the ability to obtain a Life and Health license.

At Chung Insurance Agency Inc., we value our customers and strive to provide exceptional service. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.



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