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Valet Parking Attendant

2 months ago

San Antonio, Texas, United States Ace Parking Full time
About Us

Ace Parking is a leading parking management company that has been in business for over 72 years. We pride ourselves on treating our clients, partners, guests, and team members with utmost respect and courtesy, earning us the reputation as the nation's leading parking management expert.

Culture

We have a strong, distinctive culture that is heavily influenced by a shared vision, style, and values. Our company values are the glue that binds our business, clients, and team members. We have a clear set of values that include accountability, communication, family, exceptional service, and profitability.

About the Position

We are seeking individuals who can contribute directly to our commitment to delivering top-notch customer service and enhancing the profitability of our operations. The duties of this position include:

Accountability
  • Promptly and safely park and retrieve vehicles following company policies and procedures.
  • Maintain accurate records of parked vehicles and ensure keys are securely stored.
  • Adhere to company policies and safety guidelines at all times.
Communication
  • Greet guests warmly and professionally, establishing a positive first impression.
  • Effectively communicate parking procedures and fees to guests.
  • Assist customers with any questions or concerns they may have, and handle any issues in a calm and professional manner.
  • Coordinate with fellow team members to ensure efficient service delivery.
Family
  • Foster a collaborative and supportive team environment, treating colleagues as an extension of your work family.
  • Assist team members during peak times or when needed, promoting a sense of unity and cooperation within the department.
Exceptional Service
  • Provide outstanding customer service by promptly assisting guests with their parking needs and answering any questions or concerns.
  • Exhibit a friendly and courteous demeanor, always willing to go the extra mile to meet guest expectations.
  • Maintain cleanliness and organization of the parking lot and surrounding areas, including clearing any debris or trash.
  • Provide additional customer service assistance as needed, such as carrying bags or assisting with directions.
Profitability
  • Maximize revenue by efficiently managing parking spaces and ensuring all fees are collected accurately.
  • Report any maintenance issues or equipment malfunctions promptly to minimize downtime.
About You

To be successful in this role, you should possess the following experience and attributes:

  • Excellent communication and interpersonal skills.
  • Strong sense of accountability and responsibility.
  • Ability to work effectively in a team environment.
  • Exceptional customer service skills.
  • Reliable, friendly, and ability to create a lasting impression.
  • Physical ability to move quickly and lift heavy items (up to 50 lbs.).
  • Previous valet or customer service experience is a plus.
What We Can Offer You

We offer a competitive hourly wage, plus tips, as well as a range of benefits, including medical, dental, vision, life insurance coverage, flexible spending accounts, 401k, vacation/sick time, holiday time, and discount programs.