Optical Operations Manager

1 day ago


Glendale, Arizona, United States Nationwide Vision Full time
Job Title: Assistant Manager

At Nationwide Vision, we are seeking a highly engaged leader to join our team as an Assistant Manager. This role is responsible for developing a patient-focused team that is goal-oriented and driven to succeed.

Key Responsibilities:

  • Execute day-to-day operations of the office, ensuring employee scheduling, weekly meetings, report generation, inventory assessment, supply ordering, employee training, and other duties as assigned or needed.
  • Provide guidance on optical equipment usage, proper medical chart handling, insurance, and billing, frame and contact lens selection, policies and procedures, and computer software.
  • Compile operational reports to gain a strong insight into the business and direct the team on areas for improvement.
  • Lead the office by guiding them to success through focused support and coaching.
  • Enhance processes and workflow by taking initiative to build action plans to increase efficiency and profitability.
  • Collaborate with District Manager and HR on employee relations and recruitment needs.
  • Actively engage in constructive conversations with employees to help address improvement areas and formulate follow-up actions.
  • Act as the liaison between employees and the District Manager and Corporate.
  • Motivate employees by remaining positive and communicating changes or news in a supportive and constructive way.
  • Ensure the office and employees are always compliant with HIPAA.

Requirements:

  • Reliable transportation to go to multiple work locations with minimal notice.
  • Ability to work weekends when applicable.
  • Desire to gain industry knowledge and training.
  • Demonstrates initiative in accomplishing practice goals.
  • Consistently creating a positive work environment by being team-oriented and patient-focused.
  • Commitment to work over 40 hours to meet the needs of the business.
  • Ability to interact with all levels of employees in a courteous, professional manner at all times.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel.
  • The employee is frequently required to stand, walk, and sit.
  • The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Education and/or Experience:

  • Bachelor's Degree in Business Administration, Healthcare Management, or a related area of study preferred.
  • Minimum of 2 years of optical management or industry-related experience.

Benefits:

  • Employer-matched 401k.
  • Generous employee purchase program.
  • Family purchase events.
  • Certification reimbursements.
  • Monthly incentive programs.
  • Health/dental/vision insurance.
  • Employer-paid life insurance.
  • A leadership team that knows everyone by name and loves to promote from within.


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