Senior Vice President of Gaming Operations

4 weeks ago

Lebanon, New Hampshire, United States Churchill Downs Incorporated Full time
Job Summary

The President & General Manager is responsible for the overall operations of the gaming facility, including full accountability for delivering handle, revenue, and EBITDA financial targets. This position oversees all related operational and support functions, ensuring compliance with all applicable laws, regulations, orders, rules, and statutes.

Key Responsibilities
  • Overall responsibility for the general management of all gaming and departmental operations of the property.
  • Responsible for ensuring property's execution of annual business plan budgets, P&L accountability, and overall financial results performance.
  • Ensures compliance with all regulatory controls both internal and external, including state and federal laws and applicable Gaming Commission regulations.
  • Confers with the Board of Managers to review achievements and discuss needed changes in goals or objectives.
  • Reviews, analyzes, and provides information and best suggestions of operations, costs, and forecast data to determine operational progress toward stated goals and objectives.
  • Monitors the property's gaming position, competitive movements, customer trends, and other areas which may affect the business and makes necessary changes to improve business objectives.
  • Reviews daily and monthly Casino data systems reports and financial reports for any unusual statistical fluctuations and general revenue performance for all gaming areas.
  • Formulates and administers departmental policies and activities and develops realistic short- and long-term goals and objectives for the departments in alignment with those of the property.
  • Partners with property leadership to maximize profitability through delivery of system-wide operating standards, labor efficiencies, gaming best practices, and talent development.
  • Supervises and directs the day-to-day operations through assigned department leaders.
  • Meets with Vendors and works with them to create an efficient and sound gaming atmosphere.
Requirements
  • Strong business acumen and financial literacy, with experience managing marketing budgets and resources effectively.
  • Excellent leadership and communication skills, with the ability to inspire and motivate a team toward achieving common goals.
  • Exhibits strong drive for results and success, conveys a sense of urgency to achieve outcomes and exceed expectations, persists despite obstacles, setbacks, and competing influences.
  • Thorough knowledge of casino games and operations required.
  • Proven track record of developing and executing successful marketing strategies that drive revenue growth and increase brand awareness.
  • Strong understanding of casino industry trends, consumer behavior, and competitive dynamics.
  • Strategic and analytical thinker with a data-driven approach to decision-making and problem-solving.
  • Ability to thrive in a fast-paced and dynamic environment, managing multiple projects simultaneously while meeting deadlines.
  • Proficiency in marketing analytics tools, CRM systems, digital marketing platforms, and other necessary computer applications.
  • Knowledge of regulatory requirements and compliance standards applicable within the casino industry.
  • Ability to communicate clearly with staff, Federal, State, and local government officials, and the general public.
  • Strong work ethic and ability to cultivate working relationships throughout the organization.
  • Excellent verbal and written communication as well as presentation skills.
  • Must be able to handle stressful situations, maintain composure, and be able to prevent and/or address emergency situations.
Education and Experience
  • Gaming industry experience is required.
  • Bachelor's degree in Finance, Business Administration, Hospitality, or a related field required.
  • Minimum of ten (10) years of senior leadership experience in the gaming industry.
  • Must be age 21 years of age or older per Gaming Regulations.

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