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Hotel Guest Experience Associate

2 months ago

Carmel, California, United States Tradewinds Carmel Full time
Guest Experience Associate

Lark Hotels is seeking a highly skilled Guest Experience Associate to join our team at Tradewinds Carmel in Carmel-by-the-Sea, CA. As a Guest Experience Associate, you will be responsible for delivering exceptional hospitality to our guests, creating a memorable experience that exceeds their expectations.

Key Responsibilities:
  • Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Manage guest reservations, check-ins, and check-outs, ensuring accuracy and efficiency.
  • Work closely with the housekeeping team to ensure rooms are ready for new guests.
  • Mitigate customer complaints and concerns, providing solutions and alternatives when necessary.
Requirements:
  • Strong customer service skills, with the ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • High school graduate or equivalent, with at least one year of experience in the hospitality industry.
  • Proficiency in Microsoft Office and reservation management systems.

We are looking for a motivated and enthusiastic individual who is passionate about delivering exceptional guest experiences. If you have a strong commitment to customer service and a desire to work in a dynamic and fast-paced environment, we encourage you to apply.