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Restaurant Operations Manager

2 months ago

Spartanburg, South Carolina, United States Rigsby's Smoked Burgers and Wings Full time

Job Summary

The Restaurant General Manager is the leader in the restaurant and takes responsibility for maintaining the written standards of the company and ultimately delivering the financial and qualitative measurements of success. To achieve this, the manager must be an expert at balancing the needs of the team, the guests, and the ownership.

Key Responsibilities

  • Control daily operations of the restaurant, ensuring seamless execution of service and maintaining high standards of quality and cleanliness.
  • Manage profitability of the restaurant, analyzing sales data and making informed decisions to drive revenue growth and cost control.
  • Manage weekly inventories and COG's report, ensuring accurate tracking and optimization of inventory levels and costs.
  • Conduct weekly manager meetings, fostering open communication and collaboration among team members to drive results and improve performance.
  • Write and communicate monthly reviews for assistants, providing constructive feedback and coaching to support their growth and development.
  • Reconcile monthly PNL with D.O., ensuring accurate financial reporting and compliance with company policies.
  • Approve all department schedules before assistants post, ensuring adequate staffing and coverage to meet customer demand.
  • Approve food purchase before AGM places order, ensuring timely and cost-effective procurement of ingredients and supplies.
  • Ensure unit adheres to all DHEC rules, maintaining compliance with regulatory requirements and industry standards.
  • Ensure unit adheres to all state and local alcohol laws, ensuring responsible service and compliance with licensing requirements.
  • Final and ultimate responsibility for recruitment, selection, and development, identifying and developing talent to drive business growth and success.
  • Final and ultimate responsibility for disciplining and/or termination of employees, ensuring fair and consistent application of company policies and procedures.
  • Use of discretion in effective scheduling of managers and crew, on a daily basis, in a manner that implements the guidelines of the current management labor guidelines and labor matrix.
  • Active involvement in local store marketing with guidance and assistance from Headquarters, including maintaining personal contact with businesses, schools, churches, and governmental units in the immediate community.
  • Maintains safe and secure restaurant for customers and employees in accordance with policies of BSRG.
  • Maintain high standards of employee appearance and conduct so as to assure a pleasant environment for customers.
  • Training of managers and crew, as necessary to meet present and future needs, in accordance with the training guidelines and procedures established by BSRG.
  • Managing the physical facility, equipment, exterior appearance of the store to ensure all remain in first class condition, including the efficient use of service vendors selected BSRG.
  • All other duties as assigned.

Requirements

  • 4+ years of prior restaurant management and supervision experience.
  • Experience in serving and managing in a restaurant setting.
  • Awareness of state and local alcohol laws.
  • Some college level course work or degree a plus.
  • Computer literate in Microsoft Office (Word, Excel, PowerPoint).
  • Excellent communication, both written and spoken.
  • Must possess ability to interact with all levels, work independently, and ability to see projects through implementation.
  • Excellent interpersonal skills.
  • Must be extremely flexible and can manage multiple projects with strong attention to detail.
  • Must exhibit the highest level of professionalism in dealing with sensitive and confidential information.
  • Must be self-motivated, results driven, able to handle multiple tasks in a time sensitive environment, flexible, willingness to understand the business and possesses proven organizational and critical thinking skills.

Physical Requirements

  • Occasional lifting of up to 40 pounds.
  • Extended periods of time spent walking and/or standing.