Restaurant Operations Manager

3 days ago


Spartanburg, South Carolina, United States Rigsby's Smoked Burgers and Wings Full time
Restaurant General Manager

The Restaurant General Manager is the ultimate leader in the restaurant, responsible for maintaining the company's written standards and delivering financial and qualitative measurements of success. This role requires a strong balance of team, guest, and ownership needs.

Key Responsibilities:

  • Manage daily restaurant operations to ensure seamless customer experience.
  • Oversee profitability and make data-driven decisions to drive growth.
  • Conduct weekly manager meetings to discuss progress and goals.
  • Develop and communicate monthly reviews for assistant managers.
  • Reconcile monthly PNL with D.O. to ensure accuracy.
  • Approve department schedules and food purchases to maintain efficiency.
  • Ensure compliance with DHEC rules and state/local alcohol laws.
  • Recruit, select, and develop team members to meet business needs.
  • Discipline and terminate employees as necessary, following established policies and procedures.
  • Use discretion in scheduling managers and crew to optimize labor efficiency.
  • Participate in local store marketing efforts to drive sales and customer engagement.
  • Maintain a safe and secure restaurant environment for customers and employees.
  • Ensure high standards of employee appearance and conduct to enhance customer experience.
  • Train managers and crew to meet present and future needs.
  • Manage the physical facility, equipment, and exterior appearance to maintain a first-class image.
  • Perform all other duties as assigned.


Requirements:

  • 4+ years of prior restaurant management and supervision experience.
  • Experience in serving and managing in a restaurant setting.
  • Awareness of state and local alcohol laws.
  • Some college-level course work or degree a plus.
  • Computer literate in Microsoft Office (Word, Excel, PowerPoint).
  • Excellent communication, both written and spoken.
  • Ability to interact with all levels, work independently, and see projects through implementation.
  • Excellent interpersonal skills.
  • Flexibility and ability to manage multiple projects with strong attention to detail.
  • Professionalism in dealing with sensitive and confidential information.
  • Self-motivation, results-driven, and able to handle multiple tasks in a time-sensitive environment.


Physical Requirements:

  • Occasional lifting of up to 40 pounds.
  • Extended periods of time spent walking and/or standing.


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