Customer Experience Coordinator

5 days ago


Del Mar, California, United States Hilton San DiegoDel Mar Full time

Job Summary:

Hilton San Diego/Del Mar is seeking a skilled and customer-focused Customer Experience Coordinator to join their team. As a key member of the front desk staff, this individual will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in experience for all guests.

About the Role:

  • This position offers a competitive hourly rate, estimated at $19.15 per hour, with opportunities for advancement and professional growth in the hospitality industry.
  • The ideal candidate will possess excellent communication skills, be detail-oriented, and have the ability to work effectively in a fast-paced environment.
  • In addition to a comprehensive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, and an employee assistance program, this role also offers a 401(k) retirement plan.

Key Responsibilities:

  • Register guests, making and modifying reservations, hotel operator, and concierge duties.
  • Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
  • Maintain proper operation of the telephone switchboard and ensure that all performance standards are met.


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