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CRM Systems Manager

2 months ago

Houston, Texas, United States Pattern Energy Group Full time
About the Role

Pattern Energy Group is seeking a highly skilled CRM Systems Manager to join our team. As a key player in our Salesforce ecosystem, you will design and implement sophisticated Salesforce solutions to support various departments, including Business Development, Construction, Operations, Origination, External Affairs, Finance, and Project Execution.

This role demands expertise in Salesforce configuration, architectural documentation, and integration to optimize business functionality, scalability, and performance. You will engage closely with stakeholders to understand their needs and ensure that Salesforce functionalities adapt to evolving business processes.

As a CRM Systems Manager, you will oversee and manage the release lifecycle, including scheduling, coordinating, planning, developing, testing, and deploying releases in collaboration with the team. You will also provide daily support, address complex issues, and assist new users.

Key Responsibilities
  • Collaborate with cross-functional teams to design, develop, test, and implement innovative solutions within our Salesforce instance.
  • Develop comprehensive configuration designs and architectural documentation to support the successful implementation of projects.
  • Identify and recommend based solutions, integration points, and related implementation architecture for business usage improvements, scalability, and performance.
  • Understand and analyze cross-functional impacts of business requirements to configuration, process, workflow, and reporting, and incorporate into user support interactions.
  • Serve as the expert to define, design, and configure error features and enhancements to Salesforce platform by bridging the gap between the current implemented Salesforce functionalities and Pattern's evolving business processes.
  • Utilize Azure DevOps for release management, version control, and continuous integration/continuous deployment (CI/CD) processes.
  • Work with the CRM team and Business Owners to co-ordinate build efforts, leading QA and UAT efforts.
  • Execute integration testing with Apex test classes and maintain maximum code coverage.
  • Maintain expert level knowledge of Salesforce system architecture and development best practices to scale implementations across multiple Pattern business units.
  • Develop complex integrations between SFDC and other systems, either through custom API or middleware tools such as Logic Apps.
  • Experience integrating Salesforce with external systems (REST & SOAP API, JSON & XML, etc.).
  • Provide day-to-day technical support and problem resolution, including managing user errors, bug request queue, troubleshooting, and escalating issues when needed.
  • Own and manage assigned support tickets and responsible for the backlog delivery.
  • Strong foundation in version control, configuration management, deployment methodologies, and release management.
  • Conduct regular training sessions to keep the teams updated on new Salesforce features and incorporate best practices into their daily operations.
  • Ensure data integrity and security by maintaining user roles, profiles, security settings, and data access.
Requirements
  • Minimum 5 years of experience in implementations and ongoing operations of a Salesforce org in a senior business systems analyst role.
  • 3-5 years of Lightning Web Component Development experience designing and developing complex custom Salesforce solutions.
  • A bachelor's degree in computer science would be advantageous.

Additional Requirements

Skills:

  • Salesforce Administrator Certification is required. Candidates with Advanced Admin Certification and/or System Developer or Architect would be advantageous.
  • Advanced knowledge and understanding of system configurations, customizations, and the ability to audit, recommend, improve, and/or update customizations to fit the needs of each internal stakeholder.
  • Proficiency in utilizing Azure DevOps for release management and CI/CD processes.
  • Experience with process mapping, workflow design, and reporting within Salesforce.
  • Advanced understanding of how Salesforce interacts with other platforms, such as D365 Finance and Operations (D365FO) ERP (Enterprise Resource Planning), SharePoint, Smartsheet, In Eight, Leankor, ServiceNow, HubSpot, Microsoft Teams, Outlook, LinkedIn, etc.
  • Experience in building strong working relationships with business partners, application users, and project managers.

Qualities:

  • Ability to multi-task, plan, organize, and effectively execute tasks and projects.
  • Strong system and team managerial skills.
  • Strong interpersonal communication skills and the ability to work across business functions.

Pattern Energy Group is an Equal Opportunity Employer.