Hotel Operations Manager

1 week ago


Lincoln, Nebraska, United States Kinseth Hospitality Full time
Job Summary

We are seeking a highly skilled and experienced Hotel Guest Service Manager to join our team at Kinseth Hospitality. As a key member of our front desk team, you will be responsible for ensuring the complete satisfaction of all guests, resolving problems arising from guests' complaints, and coordinating front desk activities.

Key Responsibilities
  • Coordinate front desk activities and ensure guest satisfaction
  • Resolve guest complaints and issues in a professional and courteous manner
  • Communicate and cooperate with other department heads to ensure coordination of activities
  • Manage the reservation system, including inventory, rates, and data base
  • Train and supervise front desk staff, including Van Drivers and Housemen
  • Monitor and maintain front desk coverage at 100%
Requirements

To be successful in this role, you will need:

  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Experience in hotel operations and front desk management
  • Ability to train and supervise staff
What We Offer

We offer a competitive salary and benefits package, including:

  • Competitive starting wages
  • Health, Dental, Vision and other benefits available after 60 days
  • DailyPay
  • 401k
  • Paid Training
  • Paid PTO
  • Referral program
  • Discounts at all Kinseth Hotel Corporation hotels and restaurants
Working at Kinseth Hospitality

We are a dynamic and growing hospitality company that values our employees and strives to provide a positive and supportive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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