Concert Golf Partners Director of Member Experience Lead

3 weeks ago

Canton, Ohio, United States Concert Golf Partners Full time

About Us

We are Concert Golf Partners, a company dedicated to providing exceptional member experiences in our golf and country clubs. We believe that our team members are the backbone of our success, and we are seeking a talented individual to join our team as the Director of Member Experience Lead.

Job Summary

The Director of Member Experience Lead will be responsible for developing and implementing programs and events that cater to the diverse needs of our members, with a focus on youth activities. This role requires excellent communication and interpersonal skills, as well as the ability to work collaboratively with various departments to ensure seamless execution of events.

Key Responsibilities

  • Program Development: Create and implement a variety of programs and events that engage and entertain our members of all ages, with a particular emphasis on youth programming.
  • Innovative Programming: Develop and lead creative, innovative activities that align with our mission, ensuring that events are inclusive, enjoyable, and engaging for all age groups.
  • Team Leadership & Supervision: Hire, train, and manage a team of youth staff, providing guidance, mentorship, and support to ensure exceptional service and smooth event operations.
  • Staff Coverage: Ensure adequate coverage for youth programs in the event of staff call-outs.
  • Budget Management: Develop, manage, and monitor the budget for lifestyle department, ensuring that all programs and events are cost-effective while maintaining high quality and member satisfaction.
  • Safety & Compliance: Ensure that all activities adhere to safety protocols and regulatory requirements, conducting regular assessments to maintain safe environments for all participants, particularly for youth programming.
  • Cross-Department Collaboration: Work closely with department heads (Food & Beverage, Golf, Tennis, Aquatics) to integrate their services into lifestyle programming, collaborating to create seamless, coordinated events that enhance the overall member experience.
  • Event Promotion & Communication: Effectively communicate with members and guests to promote upcoming events and activities, collaborating with the marketing team to create promotional materials and strategies to maximize event participation.
  • Program Evaluation: Continuously assess the effectiveness of programs and events through member feedback and performance metrics, making adjustments as needed to improve programming and ensure overall member satisfaction.
  • Administrative Support: Manage administrative tasks related to scheduling, registrations, event coordination, and reporting, tracking program attendance, performance, and budget expenditures.
  • Additional Duties: Perform other duties as assigned to support the success of lifestyle programming and the overall operation of the Club.

Education/Experience/Skills

  • Bachelor's Degree in education, recreation or sports management preferred.
  • Minimum of four (4) years related work experience in events or lifestyle setting.
  • Must possess CPR and First Aid certification.
  • Experience in educational program development and implementation.
  • Must have knowledge of age-appropriate activities and enjoy working with all age groups.
  • Proficient in Outlook, internet applications, knowledge of MS Word, Excel, and PowerPoint applications.
  • Ability to establish and maintain effective relationships with members, guests, clients, and employees.
  • Knowledge of and ability to perform required role in emergency situations.
  • Strong organizational skills required.
  • Must work in a safe, prudent, and organized manner.
  • Must possess excellent communication skills including strong verbal, written and positive interpersonal skills.
  • Ability to interact effectively with members, guests, and staff of diverse backgrounds, cultures, and education levels.
  • Demonstrated results-oriented and capable of working with minimal direction.
  • Excellent team player with ability to work hands-on in a fast-paced environment.

Physical and Mental Demands

  • Requires ability to safely lift items up to 30 pounds.
  • Continuous walking and standing.
  • Frequent lifting, bending, stooping, pulling and repetitive actions.
  • Be physically able to reach, bend, and stoop.
  • Be able to work in a standing position for long periods of time.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must maintain composure and objectivity under pressure.
  • Must be effective in listening to, understanding, and clarifying the concerns and issues raised by members, guests, and team members.
  • Ability to project voice and get attention of and cooperation from youngsters.

Typical Working Conditions

Work is performed in an indoor/outdoor setting, busy and noisy environment. Some varied weather conditions are expected with exposure to heat/humidity, or cool/cold weather. Varying schedule to include evenings, holidays, and extended hours as business dictates.

Estimated Salary: $60,000 - $80,000 per year

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