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Customer Engagement Specialist

2 months ago

Lynnwood, Washington, United States Comcast Full time
Company Overview:
Comcast is a leader in the media and technology sector, dedicated to innovation and delivering exceptional entertainment and online experiences. We are committed to creating career opportunities across diverse locations and disciplines.

Position Summary:
As a Retail Sales Consultant, you will play a vital role in enhancing customer experiences by directly engaging with clients in a retail environment. Your primary responsibilities will include:
  • Assessing customer needs and providing tailored product recommendations.
  • Delivering exceptional customer service during all interactions.
  • Assisting customers with account inquiries and billing processes.
  • Addressing questions regarding current and new services, updating account information, and processing service requests.
  • Acting as a brand ambassador for Comcast/Xfinity products.
  • Demonstrating a strong understanding of technology, particularly Comcast's offerings.
  • Maintaining comprehensive knowledge of sales products and competitive landscape.
  • Fostering a fun and competitive atmosphere that connects our services to customers' daily lives.

If you are passionate about technology and thrive in a supportive environment, this role offers a unique opportunity for professional growth.

What We Offer:
Comcast provides an extensive range of benefits designed to support our employees, including:
  • Medical, Dental, and Vision coverage.
  • Comcast XFINITY courtesy services.
  • Discounted tickets to Universal Resorts.
  • Paid Parental Leave.
  • Tuition reimbursement up to $8,000.
  • Paid Time Off.
  • 401K Savings Plan with matching contributions.

Qualifications:
To be successful in this role, candidates should possess:
  • A High School Diploma or equivalent.
  • 2-5 years of relevant experience, preferably in consumer electronics or wireless retail sales.
  • The ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Consistent and punctual attendance.
  • The capability to lift 25-pound boxes and remain active throughout the workday.

Commitment to Diversity:
Comcast is an equal opportunity employer, and we welcome applications from all qualified individuals without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other protected status.