Customer Experience Manager

4 weeks ago


Lynnwood, Washington, United States Aeropostale Full time

About the Role:

The Customer Experience Manager will support the management team to create a best-in-class experience for our customers and deliver desired results. This includes executing assigned store operations, maintaining a visually appealing store, and creating a positive environment that develops and engages managers, associates, and customers every day.

Key Responsibilities:

  • Support the management team to achieve sales results and grow the business.
  • Understand and demonstrate product knowledge, selling and operational skills to maximize sales.
  • Engage with customers to build relationships and brand loyalty using company tools.
  • Be a role model to team members for the customer experience.
  • Support the management team to ensure store standards for merchandising and operations are met consistently.
  • Be accountable for assigned tasks and results.
  • Learn about all aspects of the business and share ideas to drive the business.
  • Create a great work environment by maintaining a positive and professional attitude.
  • Perform POS transactions on designated shifts and execute supervisor functions in the absence of Store Manager.
  • Model our values of respect, integrity, teamwork, compassion, accountability, and inclusivity.

Requirements:

  • Prior supervisory experience in similar volume, apparel business (preferred).
  • Proven track record of exceeding sales and statistical expectations.
  • Flexible availability to meet the needs of the business (including evenings and weekends).
  • May require occasional travel to other store locations (if needed).

Additional Information:

Aeropostale and its affiliated brands offer a benefits package, including a 401(k) plan with company match after 500 hours if age 21 or older, overtime pay, flexible work schedule, paid sick leave, and a generous employee discount program (all benefits are based on eligibility).

We value a culture of inclusion and diversity within our workforce and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status as a covered veteran, status in the Uniformed Services of the United States, citizenship, and any other characteristic protected by law.


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