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Assistant Store Manager

2 months ago

Boulder, Colorado, United States Lush Handmade Cosmetics Full time
About the Role

We are seeking a highly skilled and motivated Retail Operations Manager to join our team at Lush Handmade Cosmetics. As an Assistant Store Manager, you will play a key role in driving sales, improving customer satisfaction, and maintaining a positive work environment.

Key Responsibilities
  • Sales and Customer Experience:
    • Develop and implement strategies to exceed sales targets and improve customer satisfaction.
    • Provide exceptional customer service, ensuring that every customer feels welcome and valued.
    • Build strong relationships with customers, understanding their needs and preferences.
    • Drive sales growth through effective product knowledge, recommendations, and promotions.
  • Team Leadership:
    • Lead and motivate a team of sales associates, providing guidance, support, and feedback to ensure they meet their sales targets.
    • Develop and implement training programs to improve sales skills, product knowledge, and customer service.
    • Recruit, select, and develop top-performing sales associates to drive sales growth and improve customer satisfaction.
    • Collaborate with the Store Manager to create a positive and inclusive work environment, promoting diversity, equity, and inclusion.
  • Operational Excellence:
    • Ensure that the store is maintained to the highest standards, including visual merchandising, inventory management, and stock control.
    • Develop and implement processes to improve operational efficiency, reducing waste and minimizing errors.
    • Collaborate with the Store Manager to develop and implement budgets, forecasts, and sales plans.
Requirements
  • 1-3 years of experience in a retail management role, preferably in a similar industry.
  • Excellent communication, interpersonal, and leadership skills.
  • Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Knowledge of skincare, natural beauty, and ethical business practices.
Preferred Qualifications
  • Experience in consultation-based customer service models.
  • Ability to develop and train staff through positive coaching and feedback.
  • Proficient in Excel, Microsoft Suite, and adaptable to other systems as required.
  • Basic HR skills in hiring, scheduling, training, and performance management.
  • Experience in cross-cultural collaboration and DEIB or social justice training.