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Sales Operations Manager

2 months ago

Norwalk, Connecticut, United States HEI Hotels and Resorts Full time
About Us

HEI Hotels and Resorts oversees an exceptional collection of premier full-service branded hotels as well as luxury and lifestyle independent hotels throughout the United States. We are recognized as the authorities in upper-upscale, luxury, and premium select-service hotels located in urban, suburban, and destination areas.

At HEI, we understand that our remarkable success is a direct result of our most valuable asset: Our People. The choice of where to work is significant, and we are committed to ensuring that our associates receive the compensation and benefits they deserve, along with industry-leading tools, training, and support to thrive in their roles.

We honor the privilege of our associates choosing us by investing in their growth and making them more valuable.

Overview

The Sales Operations Manager will be responsible for managing accounts to ensure guest satisfaction while actively pursuing new business opportunities to meet and exceed revenue targets.

This role involves soliciting new group sales accounts and nurturing relationships with existing clients to achieve revenue goals across rooms, food, beverage, and rental services. The position will require travel to various properties, with a significant portion of time spent on-site, as well as remote work from a home office.

Responsibilities

1. Actively seek new and existing accounts to surpass revenue goals through various sales strategies, including prospecting, outside sales calls, site inspections, and written communication.

2. Achieve or exceed sales targets related to transactions and lead closure rates.

3. Maximize revenue by effectively selling all aspects of the hotel to potential clients.

4. Ensure that all details related to account solicitation and closure are thoroughly documented and communicated across departments.

5. Respond promptly to inbound leads to secure new business within established timelines.

6. Accurately detail banquet and catering events in proposals, contracts, and sales systems, ensuring all stakeholders are informed of any updates.

7. Provide overall direction and coordination of operations, ensuring high-quality service to clients.

8. Monitor group room blocks and pick-up rates, generating detailed reports for operational departments as needed.

9. Conduct persuasive sales presentations to prospective clients.

10. Prepare and maintain correspondence with customers and internal booking reports.

Qualifications

- High school diploma or equivalent required; Bachelor's degree preferred.

- A minimum of 1 year of sales experience preferred.

- Essential experience in hospitality, particularly in event detailing.

- Familiarity with various hotel sizes and tiers is necessary.

- Flexibility in work location and travel is required.

- Strong communication skills, both verbal and written, are essential.

- Proficiency in Microsoft Word, Excel, and hotel sales systems is required.

- Knowledge of market trends and competition within the hotel industry is advantageous.

- Ability to prioritize, plan, organize, and delegate tasks effectively.

- Must be a team player, willing to assist colleagues as needed.

Benefits

HEI Hotels and Resorts is dedicated to offering a comprehensive benefits program that supports your physical, mental, and financial well-being. Our benefits include competitive medical and dental coverage, vision insurance, vacation and sick leave, and a 401(k) savings plan with matching contributions.

We also provide access to DailyPay, allowing associates to access their earnings as needed. HEI Hotels and Resorts is an equal opportunity employer, welcoming applicants from diverse backgrounds.