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Patient Service Specialist
2 months ago
Cleveland Clinic's Brunswick Family Health Center is seeking a skilled Patient Service Specialist to join our Emergency Department team. As a key member of our team, you will be responsible for delivering exceptional patient experiences, ensuring seamless registration and scheduling processes, and providing top-notch customer service.
Key Responsibilities- Provide proactive and patient-centered support to patients and visitors
- Investigate and resolve patient issues using the HEART model
- Ensure accurate and efficient registration, scheduling, and insurance verification processes
- Collect co-pays and maintain confidential patient information
- Recruit and educate patients on MyChart and Appointment Pass
To be successful in this role, you will need:
- A high school diploma or equivalent, with two years of experience in patient registration, appointment scheduling, or customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and navigate multiple priorities
Cleveland Clinic is a world-renowned healthcare organization dedicated to delivering exceptional patient care and advancing medical research. Our team is passionate about creating a better future for healthcare, and we're committed to making a positive impact in our community.
