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Client Solutions Advisor

2 months ago


Destin, Florida, United States The UPS Store #1229 Full time
Position Overview

The UPS Store #1229 is seeking dedicated individuals to join our team as Customer Service Sales Representatives. In this role, you will provide exceptional service to our retail clients by facilitating the receipt and dispatch of packages for courier services, as well as operating various office equipment including copiers, fax machines, and point-of-sale systems.

Key Responsibilities:

  1. Delivering exemplary customer service to all walk-in clients and responding to inquiries via phone and email.
  2. Exhibiting strong listening skills to understand customer needs and collaborate effectively with team members.
  3. Proactively learning about our product and service offerings, as well as staying informed on industry trends.
  4. Operating all relevant equipment and software proficiently, with a willingness to assist others in learning.
  5. Ensuring a clean and safe workspace for both staff and customers.
  6. Handling challenging customer interactions with empathy and professionalism to transform potentially negative experiences into positive outcomes.
  7. Taking initiative to understand and fulfill customer shipping requirements by providing appropriate solutions.
  8. Maintaining a high level of attention to detail while managing multiple tasks efficiently.

The ideal candidate will possess prior experience in a customer-facing retail environment, demonstrate strong computer and typing abilities, and hold a high school diploma or GED. A friendly demeanor, self-motivation, reliability, and the ability to lift up to 40 pounds are essential. Candidates should also present themselves professionally and exhibit the capacity to work in a fast-paced setting.