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Leasing Consultant

1 month ago

Birmingham, Alabama, United States ARCAN Capital Full time
Job Summary

As a Leasing Consultant at Arcan Capital, you will play a key role in the onsite management team. Our Leasing Consultants work closely with a skilled and highly trained team to achieve leasing goals, such as occupancy and rent growth. This position requires unmatched customer service and individuals who thrive in a customer-centric, fast-paced environment.

Key Responsibilities:

  • Generate interest in the community by touring properties with prospects and answering questions about amenities, local community, and grounds.
  • Drive sales by highlighting the quality of the community and lifestyle available.
  • Assist prospects in qualifying for an apartment home by collecting information and initiating background checks.
  • Ensure apartments are prepared for move-in and move-out, walking apartments and the community as needed.
  • Deliver exceptional service to residents to exceed their expectations and maintain resident retention.
  • Use attention to detail, planning, and organizing skills to perform office activities and coordinate paperwork related to apartment home rentals.
  • Help maintain the accuracy of resident ledgers and files, post rental collections, make bank deposits, and oversee accounting functions.
  • Address concerns of current and prospective residents in a friendly and professional manner.
  • Answer incoming phone calls and emails in a timely manner and respond to voicemails daily.

Requirements:

  • Minimum one year's experience in residential property management required.
  • Minimum of one year's experience in a customer service or sales position.
  • Strong working knowledge of operating computer systems, specifically Microsoft Office Suite, property management systems, and credit screening experience.
  • Regular attendance, punctuality, and dependability required.
  • A positive, motivating, team-oriented attitude.
  • Superior customer service skills to help customers and resolve issues with professionalism and clear communication.
  • Ability to manage multiple tasks, remain detailed, and well-organized, with strong time management and organizational skills.
  • Strong adherence to ethical standards, including maintaining confidentiality and fiduciary responsibility.
  • Ability to work with a diverse group of people and customers.
  • Ability to meet and exceed sales and customer service objectives.
  • Understanding of federal, state, and local fair housing laws and provisions.

What's in it for You?

Arcan Capital offers a great work environment, excellent compensation, and world-class benefits, including medical, dental, and vision plans, short and long-term disability insurance, holiday pay, vacation packages, and more. Visit our website at www.ArcanCapital.com to learn more about our company culture and benefits.