Customer Service Representative/Media Coordinator
4 weeks ago
As a key member of our team at Thomas McAfee Funeral Home Inc, the Customer Service Representative/Media Coordinator will provide exceptional customer service to families and visitors, ensuring a warm and welcoming experience. Key responsibilities include:
- Telephone Operations: Demonstrating proficiency in phone system operation, facilitating warm transfers, and creating exceptional experiences for callers.
- Multimedia: Handling and playing audio-visual equipment during services.
- Family Interaction: Proactively greeting families and visitors warmly, expressing a desire to assist, and anticipating their needs.
- Administrative Tasks: Assisting administrative assistants and other associates with tasks as needed.
- Productive Use of Downtime: Proactively seeking opportunities to assist during downtime and taking on additional tasks with a positive attitude.
Requirements:
High school diploma or equivalent education required. Previous experience and comfort with phone calls, Microsoft Office suite, and multimedia equipment are necessary. Effective communication, professionalism, and ability to work in a fast-paced environment are essential.
Physical Requirements: The ideal candidate must be able to complete all physical requirements of the job, including prolonged sitting and computer work, and lifting up to 25 pounds with or without reasonable accommodation.
We are an Equal Opportunity Employer and are committed to creating a diverse and inclusive company culture, free from discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.
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