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Lead Relationship Banker

2 months ago

Lexington, North Carolina, United States Truliant Federal Credit Union Full time
Job Summary

We are seeking a highly skilled and experienced Lead Relationship Banker to join our team at Truliant Federal Credit Union. As a key member of our banking operations team, you will be responsible for providing exceptional member service, developing strong relationships with our members, and driving business growth through strategic sales and marketing initiatives.

Key Responsibilities
  • Member Service
    • Provide exceptional member service, responding to member inquiries and resolving issues in a timely and professional manner.
    • Develop and maintain strong relationships with members, understanding their financial needs and providing personalized solutions.
  • Business Development
    • Identify and pursue business opportunities, developing and implementing strategic sales and marketing plans to drive business growth.
    • Collaborate with cross-functional teams to develop and execute business plans, ensuring alignment with organizational goals and objectives.
  • Leadership and Team Management
    • Lead and manage a team of banking professionals, providing guidance, coaching, and development opportunities to ensure team members are equipped to meet business objectives.
    • Develop and implement training programs to enhance team members' skills and knowledge, ensuring they are equipped to provide exceptional member service and drive business growth.
  • Operational Excellence
    • Ensure compliance with regulatory requirements, credit union policies, and procedures, maintaining a high level of operational excellence.
    • Monitor and analyze business performance, identifying areas for improvement and implementing strategies to drive business growth and efficiency.
Requirements
  • Education and Experience
    • High school diploma or equivalent required; college degree preferred.
    • Minimum 5+ years of experience in the retail industry or financial services, with a strong background in sales, marketing, and leadership.
  • Skills and Abilities
    • Excellent communication, interpersonal, and leadership skills, with the ability to build strong relationships with members and team members.
    • Strong analytical and problem-solving skills, with the ability to analyze business performance and identify areas for improvement.
    • Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines while maintaining a high level of operational excellence.
What We Offer
  • Competitive Compensation and Benefits
    • Competitive salary and bonus structure.
    • Comprehensive benefits package, including medical, dental, vision, and 401(k) matching.
  • Opportunities for Growth and Development
    • Opportunities for career advancement and professional growth.
    • Training and development programs to enhance skills and knowledge.
  • Collaborative and Dynamic Work Environment
    • Collaborative and dynamic work environment, with a focus on teamwork and open communication.
    • Opportunities to work with a talented and experienced team of professionals.