Mortgage Inquiry Specialist

2 weeks ago


Irving, Texas, United States Planet Home Lending Full time
Key Responsibilities:
  • Respond to borrower inquiries concerning their account, ensuring high-quality service, adhering to productivity, and regulatory requirements.
  • Research customer issues and work towards resolution when needed. Update servicing system with relevant notes/comments.
  • Prioritize the needs of the business, completing assigned outbound calls as inbound call volume permits.
  • Complete follow-up tasks to ensure customer satisfaction and resolution.

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