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Senior Customer Service Representative

2 months ago

Saint James, Minnesota, United States Citizens Bank Minnesota Full time

Job Summary:

Citizens Bank Minnesota is seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, resolving customer inquiries, and promoting our products and services.

Key Responsibilities:

  • Process daily financial transactions with accuracy and efficiency
  • Open new accounts and provide excellent customer service to our clients
  • Promote our products and services to meet customer needs
  • Provide first call resolution via telephone and electronic correspondence
  • Seek optimal solutions for customer satisfaction and retention
  • Provide enhanced customer service experience to help retain deposit relationships

Benefits:

  • Full-time employment with a competitive wage
  • Comprehensive benefits package, including health, dental, vision, and life insurance
  • Short- and long-term disability coverage
  • 401(k) plan with company match
  • Paid time off

Requirements:

  • High school diploma or equivalent
  • Computer and mathematical skills
  • Cash handling experience beneficial but not required
  • Customer service experience beneficial but not required