Veterinary Emergency Team Lead
3 weeks ago
Veterinary Emergency Group (VEG) is a rapidly growing emergency company with hospital locations across the United States. Our mission is to provide exceptional emergency care to people and their pets when they need it most.
Job SummaryWe are seeking a highly skilled and motivated Veterinary Technician to join our team as a Shift Lead. As a Shift Lead, you will be responsible for maintaining the flow of nursing care during your shift, ensuring that all shift roles have been designated and are in communication with the team, and providing on-the-floor help during shifts as needed.
Key Responsibilities- Assume responsibility to maintain the flow of nursing care during the shift.
- Know the status of the patients, treatments to be performed, and gauge workload based on staffing level of the hospital.
- Ensure that all shift roles have been designated and are in communication with the team regarding any changes needed.
- Flexibly provide on-the-floor help during shifts where most appropriate as a floater.
- Guide the team to use downtime productively, including identifying opportunities for training, projects, and self-care.
- Facilitate shift start and wrap-up activities, such as patient and facility rounds and workstation organizing, to smoothly transition between shifts.
- Coordinate and contribute to team huddles with the doctor at the beginning of every shift to establish team focus and set a positive and collaborative tone.
- Direct team member patient care questions and requests to the appropriate team member.
- Facilitate breaks for team members (including your own) and keep up-to-date on the status of breaks.
- Address interpersonal conflicts in the moment that arise on shift, ensuring that interpersonal conflicts are not affecting workflow or patient care.
- Maintain integrity of all shifts for standard policies, such as presence of food on treatment floor, mask compliance, etc.
- Work with the team on communication of incidents on the floor (medical mistakes, notable events/issues, status report) from a team and improvement-focused perspective.
- Determine when on-call staff needs to be utilized and coordinating with the doctor on shift.
- High school diploma or equivalent.
- Credentialed as a veterinary technician (CVT, RVT, LVT, LVMT) in the location of the VEG practice (or enrolled in the VEG Credential Support Program) strongly preferred.
- Veterinary technician specialist (VTS) certification will lead to additional considerations in practice role and compensation.
- Strong understanding of VEG practice workflow, team communications, and situational awareness.
- Ability to read, speak, and hear sufficiently to understand, complete tasks instructed in all forms of communication, written, verbal, or other.
- Provide information in person & over the phone communicating clearly, appropriately & professionally.
- Properly communicate information to all personnel, including management, medical staff & customers.
- Ability to stand for prolonged hours, kneel, work on the floor as well as ability to lift up to 25 kg on own and able to support up to 40 kg with assistance.
At VEG, we offer a dynamic and supportive work environment, with opportunities for growth and development. We are committed to providing exceptional care to our patients and their families, and we are seeking like-minded individuals to join our team.
We offer a competitive compensation package, including industry-leading compensation, generous employee pet discount, referral rewards, health, vision, and dental insurance, 401K with company match, paid parental leave, unlimited continuing education opportunities, flexible work schedules, and growth potential.
We celebrate diversity and are committed to creating an inclusive workplace that represents a variety of backgrounds, perspectives, and skills. If you are passionate about delivering exceptional care and are looking for a challenging and rewarding role, we encourage you to apply.
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