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Medical Assistant

1 month ago

Étreux, Hauts-de-France, United States One Medical Full time
About One Medical

One Medical is a pioneering healthcare organization that's redefining the primary care experience. Our mission is to make quality care more accessible, affordable, and enjoyable for everyone. We're not your average doctor's office - we're a team of dedicated professionals working together to transform healthcare.

The Opportunity

We're seeking a highly skilled Medical Assistant to join our team as a Flex Medical Member Support Specialist/Lab Service Specialist. As a key member of our clinical support team, you'll play a vital role in delivering exceptional patient care and support services. Your expertise will help us maintain the highest standards of in-office care, ensuring a seamless and positive experience for our patients.

Key Responsibilities
  • Provide top-notch venipuncture services to patients of all ages
  • Perform and assist with extended scope duties, including non-blood specimen collection, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs
  • Maintain high standards of in-office care through proper specimen labeling, handling, and processing, inventory upkeep, and tool sterilization
  • Assist with dispensary responsibilities, including verifying counts, maintaining inventory, placing orders, receiving and stocking, filling, packaging, and labeling prescriptions for patient pick-up
  • Continuously care for our members beyond the lab room by answering patient messages, following up on lab cases, and assisting our providers and virtual medical team with clerical duties
  • Use impeccable C-I-CARE skills in all patient interactions, ensuring a fluid and positive in-office experience through patient intake, same-day schedule management, appropriate follow-up scheduling, strong knowledge of billing and insurance, monitoring patient feedback, and assisting with outreach as necessary
  • Assist with front-of-house duties, including check-in/check-out, insurance verification, printing/paperwork tasks, prepping tests, and tasking to service level expectations
  • Support senior patients by performing administrative tasks, such as answering phone calls, sending faxes, and coordinating transportation
  • Contribute to team development through rounding, attending team huddles, participating in team problem-solving, supporting in-office providers with ad-hoc asks, and performing opening and closing duties/daily office upkeep as required
Requirements
  • At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment
  • A High School Diploma or equivalent
  • Proficiency in computer technology, including typing, navigating the internet, and using multiple software systems simultaneously
  • Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus)
  • A proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care
  • A proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks
  • Phlebotomy experience and/or certification preferred
  • Experience with extended scope care, including non-blood specimen collection and processing, EKGs/ECGs, vitals, ear lavages, vaccines, PPD tests, and swabs preferred
Benefits

We're committed to supporting the well-being of our team members. Our benefits package includes:

  • Paid sabbatical after 5 and 10 years
  • Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
  • Competitive Medical, Dental, and Vision plans
  • Free One Medical memberships for yourself, your friends, and family
  • Pre-Tax commuter benefits
  • PTO cash outs - Option to cash out up to 40 accrued hours per year
  • Competitive salary: starts at $24.25 per hour based on a full-time schedule

We're an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities. One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.