Luxury Resale Specialist
3 weeks ago
Reimagining Luxury in the Secondary Market
We are an e-commerce company that has opened a world of endless access to luxury.
Job OverviewWe are seeking a Client Experience Specialist to deliver memorable experiences to our current and future clients.
Key Responsibilities:- Engage clients warmly and promptly, ensuring they feel welcome
- Understand who our guests are, what brought them to Rebag, and their passion for luxury items, creating a comprehensive customer profile
- Educate and excite guests by answering questions and providing a tailored experience based on their interests and ownership of luxury goods
- Help Rebag build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments
- Provide exceptional customer service to all clients
- Follow-up with customers through Rebag's CRM platform to build rapport
- Consult on the current market value of items using Rebag's Clair Technology Suite
- Achieve sales targets monthly
- A customer-minded individual with professionalism and a passion for fashion
- Ability to speak a second language fluently
- Relatable and conversationalist not afraid of new faces
- Tech-savvy with knowledge of resale industry trends and incentives
- Ability to work week evenings and weekends
- Reliable team player with a self-starter attitude
- Ambitious and willing to achieve set goals
- Presentation skills required for case studies
- Comfortable standing for long periods and lifting up to 40 lbs
- Legal right to work in the United States
Estimated Salary: $19-$22 per hour
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