Luxury Resale Specialist

3 weeks ago


New York, New York, United States Rebag Full time

Reimagining Luxury in the Secondary Market

We are an e-commerce company that has opened a world of endless access to luxury.

Job Overview

We are seeking a Client Experience Specialist to deliver memorable experiences to our current and future clients.

Key Responsibilities:
  • Engage clients warmly and promptly, ensuring they feel welcome
  • Understand who our guests are, what brought them to Rebag, and their passion for luxury items, creating a comprehensive customer profile
  • Educate and excite guests by answering questions and providing a tailored experience based on their interests and ownership of luxury goods
  • Help Rebag build familiarity, comfort, and trust by collecting customer contact information and scheduling appointments
  • Provide exceptional customer service to all clients
  • Follow-up with customers through Rebag's CRM platform to build rapport
  • Consult on the current market value of items using Rebag's Clair Technology Suite
  • Achieve sales targets monthly
Requirements:
  • A customer-minded individual with professionalism and a passion for fashion
  • Ability to speak a second language fluently
  • Relatable and conversationalist not afraid of new faces
  • Tech-savvy with knowledge of resale industry trends and incentives
  • Ability to work week evenings and weekends
  • Reliable team player with a self-starter attitude
  • Ambitious and willing to achieve set goals
  • Presentation skills required for case studies
  • Comfortable standing for long periods and lifting up to 40 lbs
  • Legal right to work in the United States

Estimated Salary: $19-$22 per hour



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