Field Service Specialist

3 weeks ago


Salt Lake, Utah, United States SKIDATA Full time
About the Role

We are seeking a skilled Field Service Specialist to join our team at SKIDATA. The ideal candidate will be responsible for providing exceptional customer service in person and over the phone, ensuring timely and efficient resolution of issues related to parking access systems.

Key Responsibilities:

  • Perform field repairs on parking access systems and building access systems
  • Troubleshoot and correct problems on devices/equipment down to board level, low voltage
  • Correct/fix minor to complex software issues on parking/access systems
  • Understand and troubleshoot entire setup of a SKIDATA network (LAN)
  • Properly identify all network devices on a LAN (router, modem, switch etc.)
  • Use handheld devices like multi meter, Network tester, toner, etc.
  • Understand basic relay logic
  • Work with upper-level support to set up/configure firewall, router, and other network devices
  • Provide effective customer service to internal and external customers

Requirements:

  • High school diploma or general education degree (GED) or equivalent and two years of training/experience in a related field required
  • Working knowledge of Windows Server 2008/2012/2016, SQL, Windows OS 7, 10 and above, and network firewall configurations
  • Able to drive to field/customer locations to perform field work
  • Possess aptitude to learn new technologies
  • Ability to work independently while keeping others informed of processes and progress via multiple avenues – including ERP System, email, and/or phone

Compensation:

The estimated hourly salary for this position is $28-$32 per hour, depending on location and experience.



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