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Membership Services Associate

2 months ago


Cullman, Alabama, United States Planet Fitness - Midwest Management Group Full time
Become a Key Player in Our Membership Services Team

We are seeking a committed individual to join our Membership Services team. In this position, you will play a vital role in ensuring a friendly and inviting atmosphere for our Planet Fitness members, potential members, and visitors.

Core Responsibilities:
  • Provide outstanding customer service to members, potential members, and guests.
  • Oversee front desk operations, including phone inquiries, member check-ins, and assisting with new member registrations.
  • Conduct tours for prospective members and ensure that all member accounts are accurately maintained.
  • Respond to member inquiries and concerns in a timely and professional manner.
  • Assist in keeping the facility clean and organized.
Qualifications:
  • Previous experience in customer service is advantageous.
  • Basic proficiency in computer operations is necessary.
  • A sincere enthusiasm for fitness and wellness is essential.
  • A positive and energetic demeanor is required.
  • Dependability and punctuality are crucial.
  • Strong communication and problem-solving abilities are important.
  • A high school diploma or equivalent is required.
  • Candidates must be at least 18 years of age.
Physical Requirements:
  • Ability to stand and walk for extended periods.
  • Regular interaction with members and responding to phone calls.
  • Occasional lifting of items weighing up to 50 lbs may be necessary.
  • Exposure to cleaning agents may occur.