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Membership Services Associate
2 months ago
We are seeking a committed individual to join our Membership Services team. In this position, you will play a vital role in ensuring a friendly and inviting atmosphere for our Planet Fitness members, potential members, and visitors.
Core Responsibilities:- Provide outstanding customer service to members, potential members, and guests.
- Oversee front desk operations, including phone inquiries, member check-ins, and assisting with new member registrations.
- Conduct tours for prospective members and ensure that all member accounts are accurately maintained.
- Respond to member inquiries and concerns in a timely and professional manner.
- Assist in keeping the facility clean and organized.
- Previous experience in customer service is advantageous.
- Basic proficiency in computer operations is necessary.
- A sincere enthusiasm for fitness and wellness is essential.
- A positive and energetic demeanor is required.
- Dependability and punctuality are crucial.
- Strong communication and problem-solving abilities are important.
- A high school diploma or equivalent is required.
- Candidates must be at least 18 years of age.
- Ability to stand and walk for extended periods.
- Regular interaction with members and responding to phone calls.
- Occasional lifting of items weighing up to 50 lbs may be necessary.
- Exposure to cleaning agents may occur.