Expeditor - Customer Service Liaison

1 month ago


Middleboro, Massachusetts, United States Hannaford Supermarkets Full time
Job Summary

As an Expeditor with Hannaford Supermarkets, you will be the customer service liaison of the Hannaford To Go department. You will be the voice the customer hears on the phone and the face they see at pickup, a true representative of Hannaford. Your role ensures that customers have a positive experience through accurate and fast orders that contain the highest quality fresh items from our shelves.

Key Responsibilities

Organize and prioritize shop and pickup processes
Conduct order reviews
Check code dates and fresh product quality with a focus on produce
Count parcels to ensure accuracy
Stage orders and consolidate bags when appropriate
Setup shopper carts
Partner with department leaders to ensure items requiring preparation are handled properly
Dispense pickup and delivery orders car-side to customers and last-mile delivery drivers
Monitor and manage all last-mile delivery orders through applicable dashboards
Monitor and manage all Flybuy orders through the staff dashboard app
Answer phone calls to address customer questions and arrivals
Adhere to order wait time and order completeness goals
Handle cash pickups and change orders as requested, logging as required
Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of age restricted items.

Requirements

Effective communication and customer service skills
Must meet minimum age requirements to perform specific job functions (18 years of age)
Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job
Demonstrated ability to perform the technical requirements for the Hannaford To Go Service

Physical Requirements

Perform repetitive hand and arm motions while standing/walking during the majority of the shift
Ability to wear the shopping device, hands free while shopping orders
Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion
Push or pull up to 75 pounds on occasion
Work in and out of inclement weather when necessary
Gather up to five shopping carts and push them to designated areas
Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, shellfish, house plants/flowers and household cleaners
Have sufficient visual acuity to read the handheld unit display screen as well as check identification cards, checks, invoices, and other written documents

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