Senior UX Research Lead, Monetization

2 weeks ago

San Jose, California, United States TikTok Full time
About Us

TikTok stands as the premier platform for short-form mobile video, dedicated to inspiring creativity and spreading joy. Our global headquarters are located in Los Angeles and Singapore, with additional offices in major cities worldwide.

Why Work With Us

At TikTok, creativity is at the heart of our mission. Our platform is designed to nurture imaginative expression, a principle that extends to our teams. Together, we strive to foster creativity and joy, a shared mission that guides our daily efforts.

We view every challenge as a chance to learn, innovate, and grow collectively. Embracing change and demonstrating courage are fundamental to our approach. At TikTok, collaboration and growth are key to our impact on our company and the communities we serve.

About the Team

Our TikTok UED Monetization team serves as the gateway to our business services, focusing on empowering clients to connect seamlessly with their audiences and maximize their brand potential.

As a member of this team, you will leverage diverse methodologies to gather user insights, fostering a profound understanding and empathy for our customers. You will collaborate across design, product, and marketing teams to address business needs effectively.

Our core design team comprises researchers, product designers, and UX writers who are committed to quality, usability, and simplicity. We work collaboratively to tackle complex challenges and create experiences that showcase our products' unique features.

Key Responsibilities
  • Lead comprehensive research initiatives to uncover innovative product opportunities and conduct independent investigations into various product aspects.
  • Gather and interpret user behavior data through lab studies, field research, ethnographic studies, surveys, benchmarking, server logs, and online experiments (A/B testing).
  • Collaborate with Designers, Product Managers, Engineers, and other UX Researchers to prioritize research initiatives in a dynamic and fast-paced environment.
  • Integrate complex technical and business requirements into research methodologies.
  • Present research findings to diverse audiences through detailed reports and engaging presentations.
Qualifications

Minimum Requirements:

  • A minimum of 5 years of experience in UX Research.
  • Proficiency in various research design methodologies (e.g., usability studies, contextual inquiries, surveys).
  • Relevant experience in product research, whether in end-to-end, usability, or generative contexts.
  • Ability to take initiative and ownership of projects with an entrepreneurial mindset.
  • Demonstrated capability to lead creative projects, resolve complex issues using data, and inspire innovative thinking within the team.
  • Experience or interest in monetization products and product design processes.

Preferred Qualifications:

  • Strong passion for TikTok products and user experience.
  • Experience in leading strategic research efforts and integrating user insights into product designs.
  • Ability to navigate conflicts and independently solve ambiguous and open-ended challenges.
  • Skilled in building collaborative relationships and influencing cross-functional partners, including leadership.
  • Aiming to become a subject matter expert in your field while continuously enhancing design processes and operations.
  • Exceptional adaptability in handling challenging and rapidly changing environments.

TikTok is dedicated to fostering an inclusive environment where employees are recognized for their skills, experiences, and unique perspectives. Our platform connects individuals globally, and we strive to reflect the diverse communities we engage with. We are passionate about this commitment and hope you share our enthusiasm.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs, or other legally protected reasons.

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