LensCrafters - Assistant Leader

4 weeks ago

Estero, Florida, United States EssilorLuxottica Full time
Key Responsibilities

The Assistant Manager plays a pivotal role in the success of our stores, acting as a leader in the absence of the Store Manager and supporting them in their duties. They embody the essence of a business owner within the marketplace and the LensCrafters organization, representing our brand as the premier destination for all vision needs within the community and delivering key performance metrics.

Key Performance Metrics
  • Deliver quality and improvement to exceed all key performance indicators (KPIs): Comp Sales, % Sales to Plan, Conversion & Customer Count, Comp Growth, Increased Traffic, Store Operating Profitability, Continuity of Care, Exam Growth & Retention Goals, Net Promoter Score, Current year objectives
  • Strong understanding of retail business translating to positive sales, business results, and understanding the market and competitors
  • Supports store business plans to maximize sales and profit
Leadership and Team Development
  • Partner with store manager to lead and develop the team
  • Delivers clear, constructive, timely feedback and partners with Store Manager on development
Store Operations
  • Executes visual directives and maintains store appearance
  • Maintains positive working relationship with doctors
  • Promotes team compliance to all policies
Requirements
  • High School graduate or equivalent
  • 1+ year(s) management/supervisory experience with direct reports
  • Knowledge of retail operations, processes, and policies
  • Strong basic math skills
  • Familiarity with cash register, computers, and calculators
  • Must have a strong command of the English language for all written correspondence and oral communication
  • Strong communicator and listener
  • Demonstrated high-level of selling skills
  • Proven ability to problem solve
PREFERRED QUALIFICATIONS
  • College degree or equivalent
  • Previous experience in leadership position within retail and customer service industry
  • Knowledge of basic optics
  • Knowledge of current store merchandise
  • State licensure (if applicable) and/or ABO Certification in non-licensed states
  • Brand Final Inspector Certification
  • Brand Quality, Fitting & Adjusting Program

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

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