Customer Experience Coordinator

2 weeks ago

Hermantown, Minnesota, United States Titan Machinery Full time

{"Company Overview": "At Titan Machinery, we are dedicated to providing exceptional customer experiences through innovative solutions and personalized service. Our team is passionate about delivering results that exceed our customers’ expectations, and we are seeking a highly skilled Service Administrator to join our team.", "Job Description": "As a Service Administrator, you will play a vital role in supporting our service department by providing administrative assistance, managing customer interactions, and ensuring seamless communication between team members. Your primary responsibilities will include processing work orders, warranty claims, and customer inquiries, as well as maintaining accurate records and reports. You will also be responsible for monitoring customer machines’ warranty status, advising on extended warranty options, and proactively scheduling inspections and work prior to warranty expirations.", "Required Skills and Qualifications": "To be successful in this role, you will need to have 1+ years of related experience or related education/training. You must be able to use computer programs as needed to complete your work, have great attention to detail, and enjoy working with numbers and reports. Additionally, you should be able to connect with multiple people to help bring a project to the finish line and love to learn and stay up-to-date on product training.", "Benefits": "At Titan Machinery, we are committed to providing a comprehensive compensation package that includes health insurance, dental insurance, vision insurance, HSA (Health Savings Account), parental bonding leave, pregnancy-related leave, 401(k) with company matching, paid time off, performance-based incentives, 7 paid holidays, competitive wages, paid long-term disability insurance, paid basic life/AD&D insurance, flexible spending account, employee discounts, paid employee assistance program, bereavement leave, ongoing professional training opportunities, tuition assistance, paid time for volunteer activities, volunteer firefighter/EMT paid time off, and a uniform/branded apparel program.", "Estimated Salary": "$65,000 - $85,000 per year based on location and experience.", "Additional Information": "Titan Machinery reserves the right to adjust compensation based on factors including but not limited to: scope and geography of the position, qualifications and experience of candidates, and other business and operational conditions. Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.", "Location": "Based on the company’s requirements, the ideal location for this role is in the United States.", "Job Type": "Full-time"}

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